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jason.poon
Beginner

Router Reboots Itself

Pls cmts guys. router suddenly reboot itself and our wan links is jurky!!

System returned to ROM by unknown reload cause - reason ptr 0xBFC81E94, PC

0x60 83830, address 0x0 at 14:55:18 GMT+8 Thu Feb 23 2006 System restarted

at 14:57:27 Thu Feb 23 2006 System image file is

"flash:c3745-advipservicesk9-mz.123-11.T7.bin"

8 REPLIES 8
lgijssel
Engager

In such cases an upgrade to a newer release can be considered. For you, it might be advisable to upgrade from 12.3-11.T7, which is ED software to 12.3-16a or 12.3-17a, which are both LD.

For the rest, incidents like this can also be caused by all kinds of external conditions like the temperature in your equipment room.

Regards,

Leo

answanso
Cisco Employee

Can I see the output of the "show stacks" and I will take a look at the crash.

Thanks

Anthony

attached file pls cmts!

Hi Jason,

The most important part of the crashinfo was truncated from that file. Could you please unicast the full "show stacks" to me @ answanso@cisco.com.

Thanks

Anthony

mounir.mohamed
Rising star

Dear Jason,

Use the below URL to check the reason of your router reboot

http://cisco.com/en/US/products/hw/iad/ps397/products_tech_note09186a00800b4447.shtml#output

Please rate helpful posts

Best Regards,

Mounir Mohamed

The only way to truely tell the cause of the reload is to look at the crash context and the stack at the time of the crash, decode them to see if the error is indeed software or hardware in nature. Since non of this is available to us yet, it is impossible to say whether a software upgrade will resolve this issue. The link above is useful, but it will not lead you to the corrective course of action, it simply states to open a tac case.

Thanks

Anthony

I hope this column is still active, i have similar issue, although, the 2911 router just goes blank until a reboot, all interfaces are down. Once rebooted services comes back online.

 

Below is the display of "show stacks", any help?

 

show stacks
Minimum process stacks:
 Free/Size   Name
10916/12000  MRIB IPv6 Init Process
10964/12000  MRIB IPv4 Init Process
 4964/6000   SPAN Subsystem
 6048/12000  Init
58664/60000  EEM Auto Registration Proc
 4868/6000   Auto Upgrade Startup Process
 4696/6000   DIB error message
 4980/6000   SASL MAIN
 4956/6000   LICENSE AGENT DEFAULT
 4792/6000   RADIUS INITCONFIG
 1584/3000   Rom Random Update Process
 4876/6000   URPF stats
33956/36000  TCP Command
 9300/12000  Virtual Exec

Interrupt level stacks:
Level    Called Unused/Size  Name
  1    18899342   6736/9000  Network Interrupt
  3       18842   8368/9000  Mgmt Interrupt
  4          46   8544/9000  Console UART
  7     4320474   8544/9000  NMI Interrupt Handler

Also, the room temperature is ok, power is fine as other devices connected to same source are OK and working, less services...no much routes, few to 20 static routes, two interfaces used, g0/0 from WAN, g0/1 for LAN.

very much basic!