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Smart license server Satellite issue call-home

Ramtin.rezaei
Level 1
Level 1

Hello all,

 

i have deployed a smart license server satellite version 6.3.0 and every thing is OK i mean it's synchronized with smart account and i have all my licenses, but my call-home fail to send out the massage.

 

the version of my stacks switch is /

Switch Ports Model              SW Version        SW Image              Mode

------ ----- -----              ----------        ----------            ----

*    1 64    C9300-48P          16.9.1            CAT9K_IOSXE           BUNDLE

     2 64    C9300-48P          16.9.1            CAT9K_IOSXE           BUNDLE

     3 64    C9300-48P          16.9.1            CAT9K_IOSXE           BUNDLE

 

my connectivity is OK and i can telenet on port 80.

 

here is my configuration/

profile "N93K"

  reporting smart-licensing-data

  destination transport-method http

  no destination transport-method email

  destination address http http://10.10.10.6/TransportGateway/services/DeviceRequestHandler

diagnostic-signature

  profile "N93K"

 

 

SWITCH#show license all

Smart Licensing Status

======================

 

Smart Licensing is ENABLED

 

Registration:

  Status: REGISTERING - REGISTRATION IN PROGRESS

  Export-Controlled Functionality: Not Allowed

  Initial Registration: FAILED on Dec 17 13:49:43 2019 UTC

    Failure reason: Fail to send out Call Home HTTP message.

  Next Registration Attempt: Dec 17 14:49:46 2019 UTC

 

License Authorization:

  Status: EVAL EXPIRED on Apr 24 07:01:28 2019 UTC

 

Utility:

  Status: DISABLED

 

Data Privacy:

  Sending Hostname: yes

    Callhome hostname privacy: DISABLED

    Smart Licensing hostname privacy: DISABLED

  Version privacy: DISABLED

 

Transport:

  Type: Callhome

 

License Usage

==============

 

(C9300-48 DNA Advantage):

  Description:

  Count: 3

  Version: 1.0

  Status: EVAL EXPIRED

 

(C9300-48 Network Advantage):

  Description:

  Count: 3

  Version: 1.0

  Status: EVAL EXPIRED

 

Product Information

===================

UDI: PID:C9300-48P,SN:FOC2231Q0E9

 

HA UDI List:

    Active:PID:C9300-48P,SN:FOC2231Q0E9

    Standby:PID:C9300-48P,SN:FOC2231Q0E5

    Member:PID:C9300-48P,SN:FOC2231Z0CC

 

Agent Version

=============

Smart Agent for Licensing: 4.4.13_rel/116

Component Versions: SA:(1_3_dev)1.0.15, SI:(dev22)1.2.1, CH:(rel5)1.0.3, PK:(dev18)1.0.3

 

Reservation Info

================

License reservation: DISABLED

 

 

so could you please tell me if for switches within stacks the configuration is different?

 

or after deployment of server i have to activate something on server?

could you please help me because i am really blocked  with this issue:-(

 

normally i think for registration we don't need to set boot level,  i mean it's for authorization am i right?

 

thanks in advance.

 

Ramtin

 

2 Replies 2

Hello,

 

not sure what you have checked already, but have a look at the guide below:

 

https://www.cisco.com/c/en/us/support/docs/switches/catalyst-9500-series-switches/214484-cisco-smart-licensing-troubleshooting.html

hello,

 

thanks for your reply.

 

i have checked all the last thing that i have to chack is my CN but i thought for http don't need match the CN.

 

BR

 

Ramtin

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