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Beginner

TAC support responsibilites

I am wondering if you can please answer this. 
So you ask a Cisco TAC for an advise/best practices on let say routing. You ask them their view on for example routing specific network in a specific way. You are wondering if you are doing it right or wrong and see what Cisco have say on it. 
Can Cisco TAC turn around and say they don't advise customer and all they can do is to help in configuration and T-shooting. 
Like what are TAC support legal scope of responsibilities.

Thank you, 

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VIP Advisor

Re: TAC support responsibilites

This is not the right place for this question. This sub forum is for discussions on Contact Center Express and Enterprise.

Anthony Holloway

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VIP Advisor

Re: TAC support responsibilites

This is not the right place for this question. This sub forum is for discussions on Contact Center Express and Enterprise.

Anthony Holloway

If you found this post helpful, please consider clicking that helpful button!

And for a limited time, by marking helpful posts, you're also helping Doctors Without Borders

View solution in original post

Beginner

Re: TAC support responsibilites

I have a quick question

 

 

Hall of Fame Community Legend

Re: TAC support responsibilites


@sheahm wrote:

You ask them their view on for example routing specific network in a specific way. You are wondering if you are doing it right or wrong and see what Cisco have say on it. 


TAC Engineers, especially the junior ones, will not provide "their opinion".  They will provide references/documents about the subject matter.  It is up to the client to read and understand the information provided and make an educated call.  


@sheahm wrote:

Can Cisco TAC turn around and say they don't advise customer and all they can do is to help in configuration and T-shooting. 


What you're looking for is not the TAC but a very specialized team called "High Touch".  

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