USB Console Driver install failing

[dervari]

Running Windows 7 64-bit and the USB driver install is failing.  Well, the setup program runs ok and reboots, but when I connect to a USB console, it installs the Console driver ok but fails on "Cisco Virtual Comm Port00".  I've tried this on multiple machines as administrator and still no joy.

Any ideas?

Thanks!

[justin.day]

Oh dear......

I can't believe I couldn't install a simple device driver. Your documentation above is perfect and demonstrates how much of an idiot I was being. This obviously worked a treat for all of us here!

All I can say is that I was very tired from going out the night before!

Thanks a bunch. Shame on me!

[focused]

Tried the exact same instructions however does not work for me. I don't have the same properties that he does for that driver.

[focused]

Okay, after talking with TAC, here is the deal. The driver you guys are talking about is for Switches and Routers, however not well documented (even by TAC), there is a different driver for the WAAS Appliances.  You need to download the following http://www.cisco.com/cisco/software/cart.html?imageGuId=72CBC5140C7132999C3B5FA6DAFA6B0DC1910EC4&i=rs

This will now work for those using this cable to connect to WAAS Appliances. Glad to see I'm not insane!

[greggar25]

focused,

thanks for the information.  its helpful to know there is a different driver for WAAS devices.  Thanks!

[jgraham]

Thanks Greg.  I think the issue is if you already have other USB to Serial devices (at least I think that was my issue). 

Hey Cisco please fix this issue and don't require us to restart all the time.  That is annoying especially when we are in a pinch trying to configure/troubleshoot equipment.

[PeterJacobsen]

Worked for me :-)

THANKS

[Erkut Oztekin]

Thank you very muchhh !!!

[rodrichistoric1]

Hey guys,

I followed all the steps and still with the problem.

I have win 8.1 and when I choose "Cisco Serial" like the last picture this error pops up: