wifi indicator lights still blinking after disabling wifi

[BritanyJohnson73970]

Hello,

I have been trying to find an answer to this question for two weeks now.  On my DPC3941T Gateway the wifi indicator lights are still blinking after I disabled the wifi.  I have hard-wired my network and no longer wish to use wifi. 

Thank you for any help with this!

[Giuseppe Larosa]

Hello @BritanyJohnson73970 ,

read the following guide for your device

http://media2.comcast.net/anon.comcastonline2/support/help/faqs/wireless_gateway/wg3/WG3_UserGuide_HOW5220.pdf

if all devices have a LAN RJ45 cable plugged in WIFI should not be used , but you may be using the WIFI for your smartphone for example so disabling the WIFI may be not needed.

Hope to help

Giuseppe

[Georg Pauwen]

Hello,

did you disable WiFi and SSID broadcasting for both the 2.4 and the 5 GHz settings (page 28 of the attached guide) ? Do your clients actually still see the SSID(s) ? What if you disable the WiFi adapters of your clients ?

http://media2.comcast.net/anon.comcastonline2/support/help/faqs/wireless_gateway/wg3/WG3_UserGuide_HOW5220.pdf

[BritanyJohnson73970]

Thank you!  I'm not sure if I've done that or not to be honest.  How do I disable the WiFi adapters of my clients?

[Georg Pauwen]

Hello,

for Windows clients, you would go to 'Device Manager' --> 'Network Adapters', then right-click the wirless adapter and select 'Disable Device'...

[BritanyJohnson73970]

Thank you - I have a Mac.  Do you have a recommendation for Mac?

[Georg Pauwen]

I think you have to go to the System Profiler on a Mac. 

https://www.google.com/search?q=mac+device+manager+equivalent&rlz=1C1TIGY_enNL724NL724&oq=mac+device+mana&aqs=chrome.2.0j69i57j0l6.7618j0j9&sourceid=chrome&ie=UTF-8#kpvalbx=_41f8XvHWHcKUkwX1vovAAw25