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WS-C2950T-24 crashes

travisinnovator
Level 1
Level 1

Switch#show tech-support

------------------ show version ------------------

Cisco Internetwork Operating System Software
IOS (tm) C2950 Software (C2950-I6Q4L2-M), Version 12.1(22)EA13, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by cisco Systems, Inc.
Compiled Fri 27-Feb-09 22:20 by amvarma
Image text-base: 0x80010000, data-base: 0x80570000

ROM: Bootstrap program is C2950 boot loader

Switch uptime is 0 minutes
System returned to ROM by error -  Signal 10, Exception code (0x0008)!, PC 0x802B8B70
System image file is "flash:/c2950-i6q4l2-mz.121-22.EA13.bin"

cisco WS-C2950T-24 (RC32300) processor (revision Q0) with 20957K bytes of memory.
Processor board ID FOC0847W1ND
Last reset from system-reset
Running Enhanced Image

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 00:12:80:A8:91:40
Motherboard assembly number: 73-6114-10
Power supply part number: 34-0965-01
Motherboard serial number: FOC08472EAQ
Power supply serial number: DAB0843JE58
Model revision number: Q0
Motherboard revision number: A0
Model number: WS-C2950T-24
System serial number: FOC0847W1ND
Configuration register is 0xF


------------------ show running-config ------------------


Building configuration...

Current configuration : 438 bytes
!
version 12.1
no service pad
service timestamps debug uptime
service timestamps log uptime
no service password-encryption
!
hostname Switch
!
!
ip subnet-zero
!
!
port-channel load-balance src-dst-ip
spanning-tree mode pvst
no spanning-tree optimize bpdu transmission
spanning-tree extend system-id
!
!
!
!
interface Vlan2
no ip address
no ip route-cache
!
ip http server
!
line con 0
line vty 0 4
login
line vty 5 15
login
!
!
end


------------------ show stacks ------------------


Minimum process stacks:
Free/Size   Name
4748/6000   calhoun_flash init
3912/6000   SaveCrashBuffer
5560/6000   vqpc_shim_create_addr_tbl
5544/6000   SPAN Subsystem
5528/6000   platform SPAN Subsystem
9056/12000  Init
5248/6000   RADIUS INITCONFIG

Interrupt level stacks:
Level    Called Unused/Size  Name
  4        2840   8660/9000  EIC intr
  7       11676   8752/9000  Timer Interrupt Handler

Spurious interrupts: 3

System was restarted by error -  Signal 10, Exception code (0x0008)!, PC 0x802B8B70
C2950 Software (C2950-I6Q4L2-M), Version 12.1(22)EA13, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Compiled Fri 27-Feb-09 22:20 by amvarma (current version)
Image text-base: 0x80010000, data-base: 0x80570000


Stack trace from system failure:
FP: 0x80CCE978, RA: 0x802B8B70
FP: 0x80CCEA38, RA: 0x802D6CCC
FP: 0x80CCEA50, RA: 0x8015E660
FP: 0x80CCEA78, RA: 0x801509B4
FP: 0x80CCEAD0, RA: 0x8014E288
FP: 0x80CCEAE8, RA: 0x801445C4
FP: 0x80CCEB10, RA: 0x8015E838
FP: 0x80CCEB28, RA: 0x801446F8


***************************************************
******* Information of Last System Crash **********
***************************************************


Using flash:/crashinfo/crashinfo_5.

C2950 Software (C2950-I6Q4L2-M), Version 12.1(22)EA13, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Compiled Fri 27-Feb-09 22:20 by amvarma
Signal = 10, Code = 0x8, Uptime 00:02:19
r0: 00000000, AT: 00000000, v0: 00000029, v1: 00000000
a0: 00000000, a1: 0000E700, a2: 00000000, a3: 0000002D
t0: 00000020, t1: 1000E701, t2: 1000C100, t3: FFFF00FF
t4: 802D5DD8, t5: 00000000, t6: 0000008B, t7: 80CCE9D0
s0: 80880000, s1: 80800000, s2: 80660000, s3: 80660000
s4: 80880000, s5: 80880000, s6: 00000000, s7: 00000000
t8: 80BBB884, t9: 00000000, k0: 00000000, k1: 00000000
gp: 807E7860, sp: 80CCE978, s8: 80780000, ra: 802B8B6C
EPC: 802B8B70, ErrEPC: 40200002, BadVA: 0x00000074, SREG: 1000E703
Cause: 0x00000008 (code 2): TLB (load or ifetch) exception
Signal 10, Exception code (0x0008)!

Frame 00: SP = 0x80CCE978    PC = 0x802B8B70
Frame 01: SP = 0x80CCEA38    PC = 0x802D6CCC
Frame 02: SP = 0x80CCEA50    PC = 0x8015E660
Frame 03: SP = 0x80CCEA78    PC = 0x801509B4
Frame 04: SP = 0x80CCEAD0    PC = 0x8014E288
Frame 05: SP = 0x80CCEAE8    PC = 0x801445C4
Frame 06: SP = 0x80CCEB10    PC = 0x8015E838
Frame 07: SP = 0x80CCEB28    PC = 0x801446F8
Frame 08: SP = 0x80CCEB58    PC = 0x801509B4
Frame 09: SP = 0x80CCEBB0    PC = 0x8014E288
Frame 10: SP = 0x80CCEBC8    PC = 0x8015CDB8
Frame 11: SP = 0x80CCEC28    PC = 0x801BEADC
Frame 12: SP = 0x80CCEC40    PC = 0x801BEAC8


-Traceback= 802B8B70 802D6CCC 8015E660 801509B4 8014E288 801445C4 8015E838 801446F8 801509B4 8014E288 8015CDB8 801BEADC 801BEAC8

------------------ show interfaces ------------------


Vlan2 is down, line protocol is down
  Hardware is CPU Interface, address is 0012.80a8.9140 (bia 0012.80a8.9140)
  MTU 1500 bytes, BW 1000000 Kbit, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts (0 IP multica

=== Flushing messages (00:00:50 UTC Mon Mar 1 1993) ===

Buffered messages:

00:00:10: %PLATFORM_HW-3-PCI_FIND_FAILURE:
The number of asics expected were 1, PCI bus scan found -1

00:00:10: %LINK-4-NOMAC: A random default MAC address of 0000.0c8a.9140 has
  been chosen.  Ensure that this address is unique, or specify MAC
  addresses for commands (such as 'novell routing') that allow the
  use of this address as a default.
00:00:10: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan
00:00:11: %SW_VLAN-4-IFS_FAILURE: VLAN manager encountered file operation error: call = ifs_read_until (header) / file =  / code = 21 (Is a directory) / bytes transfered = -1
-Traceback= 8038E670 8038B300
00:00:12: %SYS-5-CONFIG_I: Configured from memory by console
00:00:12: %SYS-5-RESTART: System restarted --
Cisco Internetwork Operating System Software
IOS (tm) C2950 Software (C2950-I6Q4L2-M), Version 12.1(22)EA13, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by cisco Systems, Inc.
Compiled Fri 27-Feb-09 22:20 by amvarma
00:00:12: %SNMP-5-COLDSTART: SNMP agent on host Switch is undergoing a cold start
Queued messages:

Signal 10, Exception code (0x0008)!

Frame 00: SP = 0x80CD2500    PC = 0x802B8B70
Frame 01: SP = 0x80CD25C0    PC = 0x802D6CCC
Frame 02: SP = 0x80CD25D8    PC = 0x8015E660
Frame 03: SP = 0x80CD2600    PC = 0x801509B4
Frame 04: SP = 0x80CD2658    PC = 0x8014E288
Frame 05: SP = 0x80CD2670    PC = 0x801445C4
Frame 06: SP = 0x80CD2698    PC = 0x8015E838
Frame 07: SP = 0x80CD26B0    PC = 0x801446F8
Frame 08: SP = 0x80CD26E0    PC = 0x801509B4
Frame 09: SP = 0x80CD2738    PC = 0x8014E288
Frame 10: SP = 0x80CD2750    PC = 0x8015CDB8
Frame 11: SP = 0x80CD27B0    PC = 0x801BEADC
Frame 12: SP = 0x80CD27C8    PC = 0x801BEAC8


=== Crash Fault History ===

C2950 Software (C2950-I6Q4L2-M), Version 12.1(22)EA13, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Compiled Fri 27-Feb-09 22:20 by amvarma
Signal = 10, Code = 0x8, Uptime 00:00:50
r0: 00000000, AT: 00000000, v0: 00000029, v1: 00000000
a0: 00000000, a1: 0000E700, a2: 00000000, a3: 0000002D
t0: 00000020, t1: 1000E701, t2: 1000C100, t3: FFFF00FF
t4: 802D5DD8, t5: 00000000, t6: 00000032, t7: 80CD2558
s0: 80880000, s1: 80800000, s2: 80660000, s3: 80660000
s4: 80880000, s5: 80880000, s6: 00000000, s7: 00000000
t8: 80BBB884, t9: 00000000, k0: 00000000, k1: 00000000
gp: 807E7860, sp: 80CD2500, s8: 80780000, ra: 802B8B6C
EPC: 802B8B70, ErrEPC: 40200002, BadVA: 0x00000074, SREG: 1000E703
Cause: 0x00000008 (code 2): TLB (load or ifetch) exception

-Traceback= 802B8B70 802D6CCC 8015E660 801509B4 8014E288 801445C4 8015E838 801446F8 801509B4 8014E288 8015CDB8 801BEADC 801BEAC8

Booting after a softreset ...


Yesterday around 11:00 am this switch froze. I pulled the power and plugged it back in and then it started crashing. I wipped the config so I could start over and was going to change the IOS, but when I do a write mem it will sometimes crash. If you need anymore more info please let me know. Any ideas on this?

Thanks in advance,

Travis

3 Replies 3

Leo Laohoo
Hall of Fame
Hall of Fame

Signal 10, Exception code (0x0008)!

IT's dead.

00:00:10: %PLATFORM_HW-3-PCI_FIND_FAILURE:
The number of asics expected were 1, PCI bus scan found -1

It's really, really dead.  Please contact TAC.

Signal 10 crashes are not all hardware failure.  By far the most common cause of a Signal 10 crash is software.

However in this case leolaohoo is right.

You need to open a TAC case and arrange an RMA to replace this switch.

Whenever you want to include a 'show run' in a public forum like this it is strongly recommended that you

get that capture out of a 'show tech' as that will have automatically removed all passwords and SNMP community strings.

........Mike

travisinnovator
Level 1
Level 1

I RMAed it last week and they are sending me a new one. Thanks for the help, much appreciated.

Travis

Review Cisco Networking products for a $25 gift card