Pending Requests Screen Overview:
-
The ‘Pending Requests’ screen is the default SAMT homepage. It contains pending access requests to the BIDs and contracts that the SAMT Admin manages and must approve or deny.
-
Two types of requests will appear in SAMT:
-
Pending requests that Cisco is unable to determine user entitlement so a SAMT Admin’s attention is required.
-
All valid user access requests to locked Bill to IDs and contracts.
-
- Pending requests will be cancelled after 4 weeks with notification to all parties.
Note: If access has been granted within ‘Manage by Number’, ‘Manage by Name’ or ‘Manage by Group’ and a request is pending for the same user to contract or BID, the SAMT Admin must log out of SAMT and log back in to update the pending requests. When logging back into SAMT any requests no longer relevant will be removed.
Processing Access Requests:
‘Approve’ Radio Button is Unable to be Chosen:
All contracts & Bill to ID users require revalidation on a regular basis. Contract users must be revalidated annually. Bill to ID users must be revalidated every 6 months. If past the revalidation due date, user access cannot be approved until revalidation is completed. A message will appear when hovering over a grayed-out ‘Approve’ radio-button. See revalidation how-to instructions available on the SAMT Training page under Administration.
Denying a Request:
Approving a Request:
The SAMT Admin approving the request may add a comment or note for other SAMT Administrators or themselves for future reference. This is not required to submit the approval.
Approving access to a contract with more than one Install-at Party company
A contract with multiple install-at parties (also referred to as parent companies, end customers, or GUIDs) may require additional actions when approving or granting access. If a user’s Cisco.com profile company does not match a Parent Company on the contract, a pop-up will appear for the SAMT Admin to identify the customer(s) on the contract that the user works for, or on-behalf of, to obtain support for the appropriate contract services.
Successful Submission of Approvals and Denials:
SAMT will confirm successful processing of request approvals and/or denials after clicking submit on the Pending Requests page. Each submission will be listed for confirmation by the SAMT Admin.
