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25
Helpful
11
Replies

Cannot log into vManage GUI

rudimocnik
Level 1
Level 1

Hi

 

I am trying to set vManage, vBond, vSmart and vEdge on a VMWare Workstation virtual environment on my pc. I successfully installed vManage first. I can ping vManage vpn 512 ip from the host however, I cannot connect to the web GUI. I get back and error (using Chrome) "192.168.66.2 refused to connect." I was able to connect last week however for some reason it didn't work this morning and I completely reinstalled the vm and configured network in my environment differently (without NAT).

 

 

vManage# sh run
system
 host-name             vManage
 system-ip             10.255.255.1
 site-id               1
 admin-tech-on-failure
 organization-name     "SRC Training Lab"
 clock timezone Europe/Ljubljana
 vbond 10.0.0.3
 aaa
  auth-order local radius tacacs
  usergroup basic
   task system read write
   task interface read write
  !
  usergroup netadmin
  !
  usergroup operator
   task system read
   task interface read
   task policy read
   task routing read
   task security read
  !
  usergroup tenantadmin
  !
  user admin
   password $6$JLL/pE8hbhNkU//C$iV11aF9pGr1M1CGnlTi.PzSYcTlnIvwjHieppTGvihSXU7yhRdQ5Ln9RHCt3l2L0HxRRYG6RidhsCFCHxmnVi.
  !
 !
 logging
  disk
   enable
  !
 !
 ntp
  server 203.0.113.1
   version 4
  exit
 !
!
vpn 0
 interface eth1
  ip address 10.0.0.2/24
  no shutdown
 !
 ip route 0.0.0.0/0 10.0.0.1
!
vpn 512
 interface eth0
  ip address 192.168.66.2/24
  no shutdown
 !
 ip route 0.0.0.0/0 192.168.66.1
!
(END)

I am also enclosing vmnet config.

 

I planned to use VMnet1 10.0.0.0/24 for underlying transport network, VMnet2 for vpn 512 mgmt.

 

Is this a certifiacte issue?

vManage# show control local-properties 
personality                  vmanage
sp-organization-name         SRC Training Lab
organization-name            SRC Training Lab
certificate-status           Not-Installed
root-ca-chain-status         Installed

certificate-validity         Not Applicable
certificate-not-valid-before Not Applicable
certificate-not-valid-after  Not Applicable

dns-name                     10.0.0.3
site-id                      1
domain-id                    0
protocol                     dtls
tls-port                     23456
system-ip                    10.255.255.1
chassis-num/unique-id        0a70b220-1745-4dbb-b722-4f1ca86840db
serial-num                   No certificate installed
cloud-hosted                 no
token                        -NA-
retry-interval               0:00:00:16
no-activity-exp-interval     0:00:00:20
dns-cache-ttl                0:00:02:00
port-hopped                  FALSE
time-since-last-port-hop     0:00:00:00
number-vbond-peers           0
number-active-wan-interfaces 0

As mentioned I am trying to set lab environment for testing.

 

----------------------

SOLVED

 

I increased the resourced from 1 CPU, 1GB Memory and 100G disk to 4 CPUs, 8 GB RAM and 100GB.

Check if all services are running with this command:

request nms all status

image.png

 

11 Replies 11

rudimocnik
Level 1
Level 1

and the config on vmanage vm.

hanysawiris
Level 1
Level 1

I had the same problem too. resolved with enabling tunnel interface under VPN 0

r_quintana
Level 1
Level 1

Hello all,

 

I had the same problem. In my case I had to wait around 8-10 mins, not because I wanted, it was in the meantime I was searching on Internet for a solution. Anyway, Once I turn off/reboot my lab.. I should wait that amount of time to be able to log in via WebUI.

 

 

Thanks, I just had to wait like like 10 minutes for the GUI!

arungopi87
Level 1
Level 1

Hi All, i was actually trying to build up an sd wan set up, but its not allowing me to access the vManage GUI page with the vpn 0 [eth0] Ip address, checked and confirmed the ip is pingable from my pc. Cli works good with no issues. Even i tried with putting only a vManage and a management cloud, but no luck. Requesting you guys to help me on this. Thank you.

CiscoPurpleBelt
Level 6
Level 6

I have same problem. I am running vManage on EVE NG on ESXi and have allocated more than 200Gb HD, 64Gb Ram, 10 CPU to no avail.

 

ge# request nms all status
NMS application server
Enabled:
Status: not running
NMS configuration database
Enabled:
Status: waiting
NMS coordination server
Enabled:
Status: not running
NMS messaging server
Enabled:
Status: not running
NMS statistics database
Enabled:
Status: not running
NMS data collection agent
Enabled:
Status: not running
NMS cloud agent
Enabled: true
Status: running PID:428 for 1035s
NMS container manager
Enabled: false
Status: not running
NMS SDAVC proxy
Enabled: true
Status: running PID:513 for 1033s

i also facing same issue, how it is resolved, please suggest

philiplarm1980
Level 1
Level 1

Having same issue GUI is not connecting. Any help? Am using vmanage 19.2.0

valebaf88
Level 1
Level 1

having the same issue, cant access to GUI to the vmanage on my home lab.

the solution is just wait a 10 minutes after the vpn512 UP of the vmanage and try again by GUI

 

vManage# sh int vpn 512
interface vpn 512 interface eth1 af-type ipv4
ip-address 192.168.1.107/24
if-admin-status Up
if-oper-status Up
encap-type null
port-type mgmt
hwaddr 50:00:00:02:00:01
speed-mbps 1000
duplex full
uptime 0:00:14:05<-----------------
rx-packets 1331
tx-packets 120

Not able to access GUI could be for several reasons.

Some of it includes:
* Waiting for the app-server to come up / up App-Server is the last process which comes up after all the processes came up.
* Verify if the all the processes came up via CLI request nms all status - will show the status of processes
* on newer images, it does take 10+ min or so for the GUI to be available [ex.: 20.6.1]

The following CCO document has some useful tips on what to check on vManage:
https://www.cisco.com/c/en/us/support/docs/routers/sd-wan/216015-quick-start-guide-data-collection-for.html

HTH.

Hi my friend.

Coud you help me out?

I have one vManage (20.7.1) in standalone mode in my eve-ng. Yesterday I had an eletric power disruption at home and my vManage seems to have died. 

williancassiom19_0-1691160442296.png

 

I can telnet to 8443 from my desktop. But I've tried to wget through vMware console and I got 503 error like below.

williancassiom19_1-1691160442298.png

 

NMS services seems to be ok:

williancassiom19_2-1691160442462.png

 

I performed the command: request nms configuration-db diagnostics ang I've got the output:

williancassiom19_3-1691160442302.png

 

Is it the reason of failure? How to fix that? I have tried to start this service, but I couldn't.

Furthermore, I tried to make a copy of the vManage's DB using the following command, but it didn't create the .tar.gz file as described. It looks like to create only the log file about this tried.

williancassiom19_4-1691160442308.png

 

I have collected the logs and catched some error messages as below. The entire file was attached as well.

I am turned if you could have a light on this.

Much appreciate that.

Output:

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2023.08.04 10:50:09 =~=~=~=~=~=~=~=~=~=~=~=
 
Successfully stopped NMS CloudAgent v2
 
INFO[2023-08-04T13:50:36.095666460Z] Container 20ec2e40c242d796cf69a749168a39c8e150c631dd2f5ae780bac46908734479 failed to exit within 10 seconds of signal 15 - using the force 
INFO[2023-08-04T13:50:36.238595971Z] shim reaped                                   id=20ec2e40c242d796cf69a749168a39c8e150c631dd2f5ae780bac46908734479
INFO[2023-08-04T13:50:36.248410291Z] ignoring event                                module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
WARN[2023-08-04T13:50:36.304371643Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully stopped NMS cloud agent
 
Successfully stopped NMS service proxy
 
INFO[2023-08-04T13:50:47.413085395Z] Container b4b40c1e4cd5e62e499a5a12485a7fc8abec933e4e5b662e141bc5ae44ab989f failed to exit within 10 seconds of signal 15 - using the force 
INFO[2023-08-04T13:50:47.523448367Z] shim reaped                                   id=b4b40c1e4cd5e62e499a5a12485a7fc8abec933e4e5b662e141bc5ae44ab989f
INFO[2023-08-04T13:50:47.532715733Z] ignoring event                                module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
WARN[2023-08-04T13:50:47.542607502Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully stopped NMS service proxy rate limit
 
INFO[2023-08-04T13:50:57.606185451Z] Container bf0cd46a5ccc989066629b409232f5b623917a62410479a94ccabf9d68802a61 failed to exit within 10 seconds of signal 15 - using the force 
INFO[2023-08-04T13:50:57.721849922Z] shim reaped                                   id=bf0cd46a5ccc989066629b409232f5b623917a62410479a94ccabf9d68802a61
INFO[2023-08-04T13:50:57.732761131Z] ignoring event                                module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
WARN[2023-08-04T13:50:57.806564312Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully stopped NMS application server
 
Successfully stopped NMS data collection agent
 
Successfully stopped NMS messaging server
 
INFO[2023-08-04T13:51:04.840662284Z] shim reaped                                   id=580717c371f2c4f587ce9289c194ac19aab37ae18d4c949c7303b334f56a85bd
INFO[2023-08-04T13:51:04.850367844Z] ignoring event                                module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
WARN[2023-08-04T13:51:04.933727844Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully stopped NMS coordination server
 
INFO[2023-08-04T13:51:05.429794576Z] shim reaped                                   id=a183621fc7fbf04e0574873cea992497fe55ea756d7abde303a226bc0a809a72
INFO[2023-08-04T13:51:05.439460458Z] ignoring event                                module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
WARN[2023-08-04T13:51:05.512180646Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully stopped NMS configuration database
 
INFO[2023-08-04T13:51:11.132989089Z] shim reaped                                   id=1b227f87593bb62f846b5c9aff489d49026df0278805c6fa5292c24d9e20de40
INFO[2023-08-04T13:51:11.142700488Z] ignoring event                                module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
WARN[2023-08-04T13:51:11.271061927Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully stopped NMS statistics database
 
INFO[2023-08-04T13:51:11.847407844Z] shim reaped                                   id=4770c866d4eb09c628b0806058ffbf2ffcf9b4115135ce00d4ac7f05afee56dd
INFO[2023-08-04T13:51:11.857164936Z] ignoring event                                module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
WARN[2023-08-04T13:51:11.936462364Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
WARN[2023-08-04T13:51:12.020346914Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
WARN[2023-08-04T13:51:12.037121336Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully started NMS statistics database
 
INFO[2023-08-04T13:51:12.057738710Z] No non-localhost DNS nameservers are left in resolv.conf. Using default external servers: [nameserver 8.8.8.8 nameserver 8.8.4.4] 
INFO[2023-08-04T13:51:12.057796829Z] IPv6 enabled; Adding default IPv6 external servers: [nameserver 2001:4860:4860::8888 nameserver 2001:4860:4860::8844] 
WARN[2023-08-04T13:51:12.078846628Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
WARN[2023-08-04T13:51:12.093553490Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully started NMS configuration database
 
INFO[2023-08-04T13:51:12.117852037Z] shim containerd-shim started                  address="/containerd-shim/moby/126fe1766ef8c59f7acec4514d5a7795410460e65a1499366d2b8606aab1e3cd/shim.sock" debug=false pid=32285
INFO[2023-08-04T13:51:12.119800385Z] No non-localhost DNS nameservers are left in resolv.conf. Using default external servers: [nameserver 8.8.8.8 nameserver 8.8.4.4] 
INFO[2023-08-04T13:51:12.119866794Z] IPv6 enabled; Adding default IPv6 external servers: [nameserver 2001:4860:4860::8888 nameserver 2001:4860:4860::8844] 
WARN[2023-08-04T13:51:12.159581756Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
WARN[2023-08-04T13:51:12.172182067Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully started NMS coordination server
 
INFO[2023-08-04T13:51:12.192645605Z] No non-localhost DNS nameservers are left in resolv.conf. Using default external servers: [nameserver 8.8.8.8 nameserver 8.8.4.4] 
INFO[2023-08-04T13:51:12.192701500Z] IPv6 enabled; Adding default IPv6 external servers: [nameserver 2001:4860:4860::8888 nameserver 2001:4860:4860::8844] 
WARN[2023-08-04T13:51:12.325464455Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
WARN[2023-08-04T13:51:12.351792029Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully started NMS messaging server
 
INFO[2023-08-04T13:51:12.374487971Z] No non-localhost DNS nameservers are left in resolv.conf. Using default external servers: [nameserver 8.8.8.8 nameserver 8.8.4.4] 
INFO[2023-08-04T13:51:12.374540867Z] IPv6 enabled; Adding default IPv6 external servers: [nameserver 2001:4860:4860::8888 nameserver 2001:4860:4860::8844] 
INFO[2023-08-04T13:51:12.401409025Z] shim containerd-shim started                  address="/containerd-shim/moby/9eb91573fa47893d20fcd7a70ae8e2b125604dd7bf128a70051859fd259fedb7/shim.sock" debug=false pid=32520
INFO[2023-08-04T13:51:12.608429671Z] shim containerd-shim started                  address="/containerd-shim/moby/ce759046ae19d75f977dc82cea80b17a6b314848a477e3d7268a17fb46089dec/shim.sock" debug=false pid=32646
INFO[2023-08-04T13:51:12.624920138Z] shim containerd-shim started                  address="/containerd-shim/moby/acef1fa256795ac822f681a0086de37a1ef52da1bce19518b96627e159d3cd49/shim.sock" debug=false pid=32658
Successfully started NMS application server
 
chown: cannot access '': No such file or directory
Successfully started NMS data collection agent
 
WARN[2023-08-04T13:51:13.433919877Z] Published ports are discarded when using host network mode 
WARN[2023-08-04T13:51:13.435456618Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
INFO[2023-08-04T13:51:13.442967882Z] shim reaped                                   id=acef1fa256795ac822f681a0086de37a1ef52da1bce19518b96627e159d3cd49
INFO[2023-08-04T13:51:13.453134950Z] ignoring event                                module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
WARN[2023-08-04T13:51:13.457486909Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully started NMS service proxy
 
WARN[2023-08-04T13:51:13.479623201Z] Published ports are discarded when using host network mode 
INFO[2023-08-04T13:51:13.503576140Z] shim containerd-shim started                  address="/containerd-shim/moby/dd9ad299a33bed387784eac6a29c60434ad67c4b4e4317b396ff6a2b5d59d591/shim.sock" debug=false pid=770
WARN[2023-08-04T13:51:13.539837188Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
WARN[2023-08-04T13:51:13.555180476Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully started NMS service proxy rate limit
 
WARN[2023-08-04T13:51:13.611192470Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
INFO[2023-08-04T13:51:13.639023349Z] No non-localhost DNS nameservers are left in resolv.conf. Using default external servers: [nameserver 8.8.8.8 nameserver 8.8.4.4] 
INFO[2023-08-04T13:51:13.641678130Z] IPv6 enabled; Adding default IPv6 external servers: [nameserver 2001:4860:4860::8888 nameserver 2001:4860:4860::8844] 
INFO[2023-08-04T13:51:13.835574456Z] shim containerd-shim started                  address="/containerd-shim/moby/4814c8834f31aed684b46cf332bad899473ad8af9f1f96289c8b26a77ced4559/shim.sock" debug=false pid=1061
python3: can't open file '/etc/sv/cloudagent/httpProxy/proxy.py': [Errno 2] No such file or directory
Successfully started NMS cloud agent
 
WARN[2023-08-04T13:51:14.235376682Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
Successfully started NMS CloudAgent v2
 
vManage# WARN[2023-08-04T13:51:14.251485326Z] auplink flush failed:                         error="exec: \"auplink\": executable file not found in $PATH" method=Unmount storage-driver=aufs
INFO[2023-08-04T13:51:14.269713412Z] No non-localhost DNS nameservers are left in resolv.conf. Using default external servers: [nameserver 8.8.8.8 nameserver 8.8.4.4] 
INFO[2023-08-04T13:51:14.269765318Z] IPv6 enabled; Adding default IPv6 external servers: [nameserver 2001:4860:4860::8888 nameserver 2001:4860:4860::8844] 
INFO[2023-08-04T13:51:14.330682508Z] shim containerd-shim started                  address="/containerd-shim/moby/32861389271f54e7e95f2be26b5f6de5ab5fbaf5cfa1dc632b573c3349f614f6/shim.sock" debug=false pid=1235
INFO[2023-08-04T13:51:17.998941563Z] No non-localhost DNS nameservers are left in resolv.conf. Using default external servers: [nameserver 8.8.8.8 nameserver 8.8.4.4] 
INFO[2023-08-04T13:51:17.998995433Z] IPv6 enabled; Adding default IPv6 external servers: [nameserver 2001:4860:4860::8888 nameserver 2001:4860:4860::8844] 
INFO[2023-08-04T13:51:18.116331354Z] shim containerd-shim started                  address="/containerd-shim/moby/acef1fa256795ac822f681a0086de37a1ef52da1bce19518b96627e159d3cd49/shim.sock" debug=false pid=1442
./finish: line 29: kill: (3584) - No such process
Setting up watches.
Watches established.
 
 
vManage:~$ tail -f /var/log/nms/vmanage-server.log
 
04-Aug-2023 12:13:24,480 UTC ERROR [] [ConnectionState] (vManage-akka.actor.default-dispatcher-2-EventThread) || Authentication failed
 
[...] OUTPUT OMITTED 
 
Caused by: org.neo4j.driver.exceptions.ServiceUnavailableException: Could not perform discovery for database '<default database>'. No routing server available.
 
[...] OUTPUT OMITTED 
 
Suppressed: org.neo4j.driver.exceptions.DiscoveryException: Failed to update routing table with server 'localhost(127.0.0.1):7687'.
 
[...] OUTPUT OMITTED 
 
Caused by: org.neo4j.driver.exceptions.TransientException: Unable to get a routing table for database 'neo4j' because this database is unavailable
 
[...] OUTPUT OMITTED 
 
Suppressed: org.neo4j.driver.internal.util.ErrorUtil$InternalExceptionCause
 
[...] OUTPUT OMITTED 
 
/var/log/nms/vmanage-server.log:04-Aug-2023 12:13:24,480 UTC ERROR [] [ConnectionState] (vManage-akka.actor.default-dispatcher-2-EventThread) || Authentication failed
 
[...] OUTPUT OMITTED 
 
/var/log/nms/vmanage-server.log:04-Aug-2023 12:14:02,800 UTC ERROR [] [Application] (vManage-akka.actor.default-dispatcher-3) || Application failed to start
 
[...] OUTPUT OMITTED 
 
/var/log/nms/vmanage-server.log:04-Aug-2023 13:50:52,691 UTC ERROR [vManage] [LoginRedirectFilter] (ServerService Thread Pool -- 87) || Filter class com.viptela.vmanage.server.auth.LoginRedirectFilter destroy called!!
 
[...] OUTPUT OMITTED 
 
/var/log/nms/vmanage-server.log:04-Aug-2023 13:53:05,829 UTC ERROR [] [ConnectionState] (vManage-akka.actor.default-dispatcher-4-EventThread) || Authentication failed
 
[...] OUTPUT OMITTED 
 
/var/log/nms/vmanage-server.log:04-Aug-2023 13:53:40,562 UTC ERROR [] [Application] (vManage-akka.actor.default-dispatcher-2) || Application failed to start
 
vManage:~$ 
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