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Highlighted
Beginner

Cisco vEdge 2000 not booting

Hello,

 

We've a brand new Cisco vEdge 2000 that is in a continuous loop when we start it (TLB exception load/fetch), it keeps the log below over and over never ending.

 

Is there something that can be done to try to recover the box? I believe this is some kind of software issue..

 

Log:

 

F97F8
Reg: 0x1B 0xFFFFFFFFFFFF97F8
Reg: 0x1C 0xFFFFFFFFBFCC2AD0
Reg: 0x1D 0xFFFFFFFFFFFF97F8
Reg: 0x1E 0xD3DACDDDC040D943
Reg: 0x1F 0xFFFFFFFFBFC014F0
status: 0x504000E6
cause: 0x40008008 (TLB exception load/fetch)
epc: 0x29B00004E24
badvaddr: 0x29B00004E24
instruction:
Reg: 0x0 0x0
Reg: 0x1 0x96
Reg: 0x2 0xF
Reg: 0x3 0x8
Reg: 0x4 0x29B00004E24
Reg: 0x5 0x20
Reg: 0x6 0x1F
Reg: 0x7 0x400000
Reg: 0x8 0x8001180000000800
Reg: 0x9 0xFFFFFFFFBFC016CC
Reg: 0xA 0x0
Reg: 0xB 0x20
Reg: 0xC 0xFFFFFFFFBFC00000
Reg: 0xD 0xFFFFFFFFC00E7FD0
Reg: 0xE 0xD910A
Reg: 0xF 0xFFFFFFFFC00E7FD0
Reg: 0x10 0xFFFF9A4000086000
Reg: 0x11 0x1C20047868C00
Reg: 0x12 0x2
Reg: 0x13 0xFFFFFFFFFFFF9A40
Reg: 0x14 0xFFFFFFFFC011EE68
Reg: 0x15 0x124740
Reg: 0x16 0x0
Reg: 0x17 0xFFFFFFFF81000000
Reg: 0x18 0x16BC
Reg: 0x19 0xFFFFFFFFC0001268
Reg: 0x1A 0xFFFFFFFFFFFF97F8
Reg: 0x1B 0xFFFFFFFFFFFF97F8
Reg: 0x1C 0xFFFFFFFFBFCC2AD0
Reg: 0x1D 0xFFFFFFFFFFFF97F8
Reg: 0x1E 0xD3DACDDDC040D943
Reg: 0x1F 0xFFFFFFFFBFC014F0

2 REPLIES 2
Highlighted
Cisco Employee

Hello,

 

Open a case with TAC. You probably need RMA. 

 

HTH,

Lei Tian

Highlighted
Beginner

Try to restore the vEdge and let me know if you still not able to recover it

https://sdwan-docs.cisco.com/Product_Documentation/vEdge_Routers/vEdge_100_Router/04Maintenance_and_Troubleshooting/Restore_a_vEdge_Router

 

Regards

Inderdeep Singh

www.thenetworkdna.com

Cisco Champion 2020