Re: IOS XE 16.12.2r not supported in isr for sdwan

MuhammadKamranKazim0613 · ‎02-25-2020

Dears,

It is to inform that i am installing ios xe 16.12.2r on isr4321 but while boor process it shows message that "ios not supported 16.12.2r" . What could be reason and how i can resolve it?? Waiting for reply and thanks

BR:

gilbert.aispuro1 · ‎02-26-2020

How are you upgrading, vManage or CLI?

I mean, that release IS supported. What image are you upgrading from?

I would create a TAC ticket as well.

MuhammadKamranKazim0613 · ‎02-26-2020

Dear gilbert,

First of all thanks for your reply. Below is answer to your query.

How are you upgrading, vManage or CLI?

- Through CLI. Console cable. I didn't add it in Vmanage. This is second step, first need to upgrade IOS-XE for sd wan

I mean, that release IS supported. What image are you upgrading from?

- I am upgrading from isr4300-universalk9.16.03.06.SPA.bin

If you need more information, please ask to resolve this issue. Thanks

BR:

Kamran

john.nield1 · ‎02-26-2020

Do you have a compatible ROMmon version? What version of ROMmon and IOS-XE SD-WAN are you running currently The release notes state you need 16.12.(1r) https://www.cisco.com/c/en/us/td/docs/routers/sdwan/release/notes/xe-16-12/ios-xe-sd-wan-re-notes-16-12.html#id_110106

MuhammadKamranKazim0613 · ‎02-26-2020

Dear Gilbert,

Do you have a compatible ROMmon version?

- no its not compatible, its ROMmon ver is 15.4(3r). I tried to upgrade it to 16.12.2(r) as per recommendation but its also failed to upgrade.

https://www.cisco.com/c/en/us/td/docs/routers/access/4400/release/xe-16-12/isr4k-rel-notes-xe-16-12.html

What version of ROMmon and IOS-XE SD-WAN are you running currently.

Current is ROMmon ver is 15.4(3r) and IOS-XE SD-WAN is 16.12(2r).

Thanks

BR:

Kamran

MuhammadKamranKazim0613 · ‎02-26-2020

Dear,

According to below matrix, i should install 16.9.4 ios xe and rommon 16.7(5r) because my controllers have 18.3.4 software version??? Thanks

Compatibility Matrix

Table 10. Compatibility MatrixControllersENCS/ISR/ASRISRv

18.3.5	16.9.4	16.9.4 with NFVIS 3.9.1FC1 or NFVIS 3.9.2-FC4
18.4.0	16.10.1	16.10.1 with NFVIS 3.9.1FC1 or NFVIS 3.9.2-FC4
19.1.0	16.11.1a	16.11.1a with NFVIS 3.9.1FC1 or NFVIS 3.9.2-FC4
19.2.0	16.12.1b	16.11.1a with NFVIS 3.9.1FC1 or NFVIS 3.9.2-FC4

ROMmon Requirements Matrix

The following table lists the minimum ROMmon versions supported on the corresponding devices and releases:

Table 11. ROMmon VersionsDeviceROMmon Version for 16.10 DevicesROMmon Version for 16.11 DevicesROMmon Version for 16.12 Devices

ASR1000-X/HX

16.3(2r)

ASR1001-HX, ASR1002-HX, ASR1001-X: 16.9(4r

ASR1002-X: 16.7(1r)

ISR 4000

16.7(4r)

16.12(1r)

ISR 1000

16.9(1r)

16.12(1r)

Table 12. Recommended Rommon Release for SD-WAN for Cisco ISR 4000 series Integrated Services Routers (Cisco ISR 4000)Cisco IOS XE ReleaseCisco 4321 ISRCisco 4321 ISRCisco 4331 ISRCisco 4351 ISRCisco 4431 ISRCisco 4451 ISRCisco 4461 ISR

Cisco IOS XE 16.9.x	16.7(5r)	16.7(5r)	16.7(5r)	16.7(5r)	—	—	—
Cisco IOS XE 16.10.x	16.7(5r)	16.7(5r)	16.7(5r)	16.7(5r)	16.7(5r)	16.7(5r)	—
Cisco IOS XE 16.11.x	16.7(5r)	16.7(5r)	16.7(5r)	16.7(5r)	16.12(2r	16.12(2r)	—
Cisco IOS XE 16.12.x	16.12(2r)	16.12(2r)	16.12(2r)	16.12(2r)	16.12(2r)	16.12(2r)	16.12(2r

gilbert.aispuro1 · ‎02-27-2020

Okay, I think you should maybe upgrade to a earlier version, and then upgrade to release 16.12.2r once you have the router in vManage.

When I purchased my ISRs, there were a few that had boot loader issues, and failed to load any image. So, right out the box, I was able to add image, "isr4300-ucmk9.16.12.1d.SPA.bin" to get it working and syncing with vManage.

So try image "isr4300-ucmk9.16.12.1d.SPA.bin" and let me know what happens.

MuhammadKamranKazim0613 · ‎03-02-2020

Dear Gilbert,

Unfortunately, old ios removed mistakenly. now router in rommom mode. From here, how i can upload new ios xe ver which u suggested (16.12.1d)?? I tried through serial com port securecrt xmodem but in vain. The error i got while selecting xmodem( send or receive ) is attached. Kindly can u support me how i can upload new version in rommon mode.

Secondly when i applied command >set (in rommon mode), in output i can see old version ios xe there. can i boot it from here??

BR:

MuhammadKamranKazim0613 · ‎03-02-2020

Dears,

I used below technique to upload ios in router in rommom mode through tftp. But tftp opoeration aborted bcesuse link between PC and router didnt comeup.

"Interface link did not come up. Timed out."

Why link is not coming up??? i connected ethernet onr by one to GE0/0/0, GE0/0/1 and MGMT ports but link is not coming up. whats the reason??

rommon 12 > boot tftp:isr4300-ucmk9.16.12.1d.SPA.bin

IP_ADDRESS: 10.10.10.1
IP_SUBNET_MASK: 255.255.255.252
DEFAULT_GATEWAY: 10.10.10.2
TFTP_SERVER: 10.10.10.2
TFTP_FILE: isr4300-ucmk9.16.12.1d.SPA.bin
TFTP_MACADDR: f0:7f:06:ca:ad:7f
TFTP_VERBOSE: Progress
TFTP_RETRY_COUNT: 18
TFTP_TIMEOUT: 7200
TFTP_BLKSIZE: 512
TFTP_CHECKSUM: Yes
ETHER_PORT: 1
ETHER_SPEED_MODE: 1000MB/FD
...................
Interface link did not come up. Timed out.

TFTP: Operation terminated.
boot: netboot failed
rommon 13 >

BR:

MuhammadKamranKazim0613 · ‎03-02-2020

Dear,

After connected ethernet cable to MGMT port of router, link came up and tftp operated but image failed to run. what is the issue??? Why this happened... check the below output.

---------------------

rommon 1 > boot tftp:isr4300-ucmk9.16.12.1d.SPA.bin

IP_ADDRESS: 10.10.10.1
IP_SUBNET_MASK: 255.255.255.252
DEFAULT_GATEWAY: 10.10.10.2
TFTP_SERVER: 10.10.10.2
TFTP_FILE: isr4300-ucmk9.16.12.1d.SPA.bin
TFTP_MACADDR: f0:7f:06:ca:ad:7f
TFTP_VERBOSE: Progress
TFTP_RETRY_COUNT: 18
TFTP_TIMEOUT: 7200
TFTP_BLKSIZE: 512
TFTP_CHECKSUM: Yes
ETHER_PORT: 1
ETHER_SPEED_MODE: 1000MB/FD

link up
Receiving isr4300-ucmk9.16.12.1d.SPA.bin from 10.10.10.2
File reception completed.
Boot image size = 0 (0x0) bytes
application image failed to run
boot: netboot failed
rommon 2 > confreg

------------------------------

BR:

MuhammadKamranKazim0613 · ‎03-02-2020

Dear support,

Second method i used to boot ios from USB but its also not working. below is output: what could be reason and how can boot from usb??

rommon 3 > boot usb0:
Located ~$Alain OZAN unlocking v7.pptx, start cluster is 6

#
Image loaded
Boot image size = 165 (0xa5) bytes

Unknown image structure
Located isr4300-ucmk9.16.12.1d.SPA.bin, start cluster is 0

Invalid cluster# 0
Unable to load image :isr4300-ucmk9.16.12.1d.SPA.bin
Unable to load isr4300-ucmk9.16.12.1d.SPA.bin
Located .dropbox.device, start cluster is 917529

Image loaded
Boot image size = 56 (0x38) bytes

Unsigned package found, aborting ...
Located ~$Wireless Project Report.xlsx, start cluster is 66461

Image loaded
Boot image size = 165 (0xa5) bytes

Unknown image structure
boot: cannot determine first file name on device "usb0:/"
rommon 4 >

----------------------------------

gilbert.aispuro1 · ‎03-02-2020

So I would only suggest booting image from usb, but these routers are VERY picky on the type of USB you use. I had multiple brand new USBs formatted the same and only one worked, so hopefully you have one that reads.

Can you do a "dir usb0:" to make sure the router can read the USB? Hopefully you see the image in there. Should look like this:

rommon 1 > dir usb0:

0 0 drw- System Volume Information

0 582589532 -rw- isr4300-ucmk9.16.12.1d.SPA.bin << this entry shows the router can read the USB and the image.

Now boot from USB:

rommon 1 > boot usb0:isr4300-ucmk9.16.12.1d.SPA.bin

Let me know if you have problems.

MuhammadKamranKazim0613 · ‎03-02-2020

Dear Gilbert,

USB is readable but still image did not boot. See below outputs. Need your suggestions. Thanks

rommon 3 > dir usb0:
File System: FAT32

3 0 drw- System Volume Information
65538 0 drw- .Trashes
65540 0 drw- .Spotlight-V100
6 165 -rw- ~$Alain OZAN unlocking v7.pptx
0 0 -rw- isr4300-ucmk9.16.12.1d.SPA.bin
917529 56 -rw- .dropbox.device
66461 165 -rw- ~$Wireless Project Report.xlsx
7 0 drw- Kamran
118038 0 drw- My data
rommon 4 >
rommon 4 >
rommon 4 > boot usb0:isr4300-ucmk9.16.12.1d.SPA.bin
Located isr4300-ucmk9.16.12.1d.SPA.bin, start cluster is 0

Invalid cluster# 0
Unable to load image :isr4300-ucmk9.16.12.1d.SPA.bin
Unable to load isr4300-ucmk9.16.12.1d.SPA.bin
boot: error executing "boot usb0:isr4300-ucmk9.16.12.1d.SPA.bin"
rommon 5 >
rommon 5 >

BR:

gilbert.aispuro1 · ‎03-02-2020

Power cycle the router and force it into rommon with break sequence (ctrl+break, ctrl+c) or use the Break option on Putty or SecureCRT
Change the config register to 0xA102 to bypass configuration.
rommon 1 > confreg 0xA102
You must reset or power cycle for new config to take effect
reset
rommon 2 > i
Make sure to "Break" the boot so we can expedite the process and move on to Step 5, otherwise we would need to let the boot-loop for another 5-10 minutes.
Now boot from USB:
rommon 1 > boot usb0:isr4300-ucmk9.16.12.1d.SPA.bin

Firmware will try to upgrade, "break" the process and retry booting from usb until the image loads. When you do get to load the image from USB again, let the process work. If you get to a boot-loop again, just break again, rinse and repeat until the image FULLY loads.
If this doesn't work then I would RMA the device.
Also make sure you have the required hardware enough to run an SD-WAN image.

MuhammadKamranKazim0613 · ‎03-03-2020

Dear,

I follow the below steps but in vain. Can you write down hardware requirement to run sdwan image?? just to double check.

Also can i install isr4321 old ios xe image though usb then i can try to update it to sdwan image??

BR"