Hello all,
I have installed Cisco CSM Server 4.9 as a software on my customer's Windows Server 2012 (henceforth called as the "host"). I can login on the host using RDP and that too using my AD account as given by the customer. I do not have any access to Local Administrator Accounts on the host.
While installing the CSM, casuser was created as per Cisco guidelines and everything was good. Yesterday, after a regular maintenance restart of the host machine, the global group policies removed all the privileges of "casuser" and the Cisco Security Manager Daemon Manager CRMDmgtd does not start anymore.
In the log files I can see: Daemon manager anonymous user has not been set up: 00000569
After researching this error, I found that "casuser" must get its privileges back. For that I found that casuser password reset would do the trick. For that I needed to execute NMSROOT\\setup\support\resetCasuser.exe.
However this file can be executed only by a Local Administrator on the host machine. Unfortunately I am not the local administrator and there is no way to get a local administrator to do this.
(I tried to create a local administrator but then I could not RDP with that because the global group policy denies that!)
Any idea how can I reset the casuser privileges in other way or how can I start CSM Server using some other user? The CSM Server does not start and I am stuck!
