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Beginner

I am trying to update the SMC from version 7.0.2 to 7.1.2

The SMC remains in the Installing state. It has been in the same state for more than two days. I restarted the SMC but still with that problem, in the log file I do not see that the update process has begun.

 

Log:

Mon Jan 13 2020 12:20:01 GMT-0600 (hora estándar central) Upgrade Status Cleared by Reboot. A completion status for the upgrade was forced. Error flag was '0'. Message was Verifying signature of Update File.... Status was Update Running....

 

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Cisco Employee

Re: I am trying to update the SMC from version 7.0.2 to 7.1.2

Please contact Cisco TAC team. They will support your upgrade.

https://mycase.cloudapps.cisco.com/case

 

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Cisco Employee

Re: I am trying to update the SMC from version 7.0.2 to 7.1.2

We often see reports of behavior like this when the server that Stealthwatch is being deployed on doesn't meet the processing or memory requirements.  I'd suggest you check those.

Brian Ford | brford@cisco.com | brford@yahoo.com | 51 75 61 6c 69 74 79 20 6d 65 61 6e 73 20 64 6f 69 6e 67 20 69 74 20 72 69 67 68 74 20 77 68 65 6e 20 6e 6f 20 6f 6e 65 20 69 73 20 6c 6f 6f 6b 69 6e 67 2e | Email me when you figure this out.