cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1222
Views
0
Helpful
2
Replies

I am trying to update the SMC from version 7.0.2 to 7.1.2

joseraymundo11
Level 1
Level 1

The SMC remains in the Installing state. It has been in the same state for more than two days. I restarted the SMC but still with that problem, in the log file I do not see that the update process has begun.

 

Log:

Mon Jan 13 2020 12:20:01 GMT-0600 (hora estándar central) Upgrade Status Cleared by Reboot. A completion status for the upgrade was forced. Error flag was '0'. Message was Verifying signature of Update File.... Status was Update Running....

 

attached image.

2 Replies 2

kyoshiik
Cisco Employee
Cisco Employee

Please contact Cisco TAC team. They will support your upgrade.

https://mycase.cloudapps.cisco.com/case

 

brford
Cisco Employee
Cisco Employee

We often see reports of behavior like this when the server that Stealthwatch is being deployed on doesn't meet the processing or memory requirements.  I'd suggest you check those.

Brian Ford | brford@cisco.com | brford@yahoo.com | 51 75 61 6c 69 74 79 20 6d 65 61 6e 73 20 64 6f 69 6e 67 20 69 74 20 72 69 67 68 74 20 77 68 65 6e 20 6e 6f 20 6f 6e 65 20 69 73 20 6c 6f 6f 6b 69 6e 67 2e | Email me when you figure this out.
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: