...especially with a Cisco IronPort Email Security Appliance.
We all know the situation: the system is not acting as it is supposed to do. email messages get routed to the wrong destination, the access policy setting is not working, end users cannot access their spam quarantine. When the heat is on the admin, the support is involved. But how to contact them? The email address is not known and the web page URL cannot be accessed at the moment. So what to do? Cannot the appliance simply report by itself that there is currently an issue the admin needs assistance with? Maybe also provide relevant data already when opening the service request without the admin to necessary collect all the data on his/her own?
Yes it can - all you have to do as an administrator is to log into your appliance and navigate to Help and Support and select "Open a Support Case".
From there, just fill out the form and click on "Send':
The contact person will then receive an email message with the Cisco Service Request number in it and will soon be contacted by a Customer Support Engineer. Don't be surprised that the initial response from the Customer Support Engineer could already answer your question or identify the root cause of the issue. Your appliance has already sent some vital information such as the last lines of system log files, the current system configuration as well as network and traffic statistics. For configuration assistance and issues which are not time critical this is the ideal way to raise a service request with the support team - no matter if you are facing issues with an Email Security Appliance, Web Security Appliance or Security Management Appliance.
Of course for time critical issues we in support always recommend that you pick up the phone and call us directly for assistance.
I tested using both Cisco ISE 2.4 (patch 9) and Cisco ISE 2.6 (patch 1). I have a user who successfully authenticated via RADIUS against ISE. Under ISE, Operations > Live Logs (and Live sessions), I see the user authenticated. After the accounting requ...
Hello,I would like to download ESA software for C695. But I cannot find any versions for this model.https://software.cisco.com/download/home/282509130Does anyone know how to find it and download it? Thank you!SH SHAO
Hello everyone, So I have a Cisco Firepower 2110 firewall with ASA version 9.8.2 and I'm using ASDM 7.8(2) to configure it. I have a strange dilemma that when I try to configure my interfaces is does not let me alter the ports media type from rj45 to...
Hello, We have a server on our internal network that we are currently using port forwarding to allow accessibility from the outside and I am considering placing it in a DMZ to limit potential attack surface. The problem is that clients on the inside ...
I have an ISP in Australia that requires VLAN 100 to connect to the Internet. This is pure data. It is Australia's NBN system. They have handed us a .252 Public IP to use on our Firewall with a default route to the upstream router they are using for...