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How to configure the password for ASA 5510 in order to upgrade the license


Core issue

After the activation code for the Cisco Adaptive Security Appliance (ASA) Content Security and Control Security Services Module (CSC SSM) is entered through the Setup Wizard, a password prompt appears that requires input (either unknown or unconfigured). This password prompt stops the new "plus license" activation code from being accepted. 


As a workaround, perform these steps:

  1. Access the Graphical User Interface (GUI) and go to Configuration >Trend Micro > CSC Setup > Activation/License.

  2. Try to enter the activation code without the Setup Wizard.

  3. Using the Setup Wizard, try the default password (cisco).

    Note: The default password (cisco) can be used if a password is not configured.

    The default username and password pair for the Command Line Interface (CLI) is cisco/cisco. However, the password may have been changed or corrupted. If the default password does not work, access the CLI and perform a recovery procedure on the module. To do this, issue the hw-module module 1 recover and hw-module module 1 boot commands. 

Note: The Cisco Adaptive Security Device Manager (ASDM) and the CSC SSM maintain separate passwords.

Problem Type

How to (General Information)

Licensing / activation key

Upgrade or install

Product Family

ASA Hardware & Software

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