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How to configure the password for ASA 5510 in order to upgrade the license

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Core issue

After the activation code for the Cisco Adaptive Security Appliance (ASA) Content Security and Control Security Services Module (CSC SSM) is entered through the Setup Wizard, a password prompt appears that requires input (either unknown or unconfigured). This password prompt stops the new "plus license" activation code from being accepted. 

Resolution

As a workaround, perform these steps:

  1. Access the Graphical User Interface (GUI) and go to Configuration >Trend Micro > CSC Setup > Activation/License.

  2. Try to enter the activation code without the Setup Wizard.

  3. Using the Setup Wizard, try the default password (cisco).

    Note: The default password (cisco) can be used if a password is not configured.

    The default username and password pair for the Command Line Interface (CLI) is cisco/cisco. However, the password may have been changed or corrupted. If the default password does not work, access the CLI and perform a recovery procedure on the module. To do this, issue the hw-module module 1 recover and hw-module module 1 boot commands. 

Note: The Cisco Adaptive Security Device Manager (ASDM) and the CSC SSM maintain separate passwords.

Problem Type

How to (General Information)

Licensing / activation key

Upgrade or install

Product Family

ASA Hardware & Software

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