If a category or classification of an URL requires a review, the following information would be necessary. Once a reclassification is approved, it usually occurs within 24-48 hours from the time of submission.
- URL that needs to be re-categorized
- Current categorization for that URL
- Category that it should belong to
- Reason for the new categorization
If there is a technical issue with URL filtering, a complete troubleshoot file may be necessary for detail investigation. In order to generate a troubleshoot file, please follow the instructions provided in this article.
