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The "%CRYPTO-4-IPSEC_AAA_START_FAILURE: IPSEC Accounting was unable to send start record" error message is received on a Cisco router running Cisco IOS version 12.4

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Core issue

This issue occurs due to the presence of Cisco bug ID CSCsd58083.

The %CRYPTO-4-IPSEC_AAA_START_FAILURE: IPSEC Accounting was unable to send start record error message is received when stop-only Authentication, Authorization, and Accounting (AAA) is configured for EzVPN clients.

Note: This error message is purely cosmetic, and this issue does not affect functionality at all.

Resolution

To resolve the issue, configure the start-stop accounting command in order to remove the message.

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