When the user double-clicks the Cisco VPN Client icon, the lock shows up in the system tray, and the application shows in the taskbar. The VPN Client is not visible on the screen and so the user is not able to click on the "connect" button to get connected throug the VPN. This happens when using VPN Client version 5.00.07.0410
Perform the following steps to solve the issue on the windows 7 pc:
For Windows 7:
1. Hold the Alt key, press Tab key until the VPN Client window is highlighted. Release Alt.
2. Hold the Windows key and press the right arrow key once. This should bring the window back on screen.
Perform the following steps if the previous steps did not work or the user has a windows XP pc:
1. Alt-tab to the Cisco window
2. Press Alt+Space.
3. Press M.
4. Press any Arrow key.
5. Move the mouse. The window position should now follow the mouse cursor.
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