Steps to generate support bundle on ACS 5.x via cli
Step 1 Log in to ACS via SSH client using cli credentials.
Step 2 Enter into the ACS Configuration mode using GUI credentials
acs/admin# acs-config
Escape character is CNTL/D.
Username: acsadmin
Password:
acs/admin(config-acs)#
Step 3 Set logging to debug mode,.
acs/admin(config-acs)# debug-adclient enable
acs/admin(config-acs)# debug-log runtime level debug
acs/admin(config-acs)# debug-log mgmt level debug
acs/admin(config-acs)#exit
Step 4 At this point, we need to duplicate the issue, do whatever is causing the problem, or wait for the problem to occur again. Once done, we need to generate support bundle,
acs/admin# acs support TACBUNDLE repository MYREPOSITORY encryption-passphrase null include-debug-logs 2 include-local-logs 5 include-system-logs 2 include-logs 2 all-categories
This will generate a support bundle named TACBUNDLE.tar.gz and put it on repository. You can modify the number of logs from 2 to any number of files you feel would include the logs covering the problem.
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Steps to create FTP repository.acs/admin# configure
acs/admin(config)# repository MYREPOSITORY (MYREPOSITORY" is a name that you want to give to the repository).
acs/admin(config-Repository)# url ftp://x.x.x.x (IP address of ftp server)
acs/admin(config-Repository)# user <<name>> password plain <<password>> (Credentials for ftp user)
acs/admin(config-Repository)# exit
acs/admin(config)# exit
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You may reffer to this doc for more details.
https://supportforums.cisco.com/docs/DOC-23316
