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Cisco Security Manager 4.7 - backup fails

jesper_petersen
Level 1
Level 1

Hi all

 

Currently our backups are failing on our CSM v4.7 installation. We get this error:

 

Backup failed on 2015/02/11 at 03:23:14. REASON: Fatal error: Database engine 'csmEng' could not be started on database 'vms' in Bulk mode..

 

Do you guys have any idea as to why this is happening or will I need to open a TAC case?

 

The backup log file ends with the following:

VALIDATE TABLE "SYS"."ISYSUSER"
VALIDATE TABLE "SYS"."ISYSUSERAUTHORITY"
VALIDATE TABLE "SYS"."ISYSUSERMESSAGE"
VALIDATE TABLE "SYS"."ISYSUSERTYPE"
VALIDATE TABLE "SYS"."ISYSVIEW"
VALIDATE TABLE "SYS"."ISYSWEBSERVICE"
No errors reported
    Stopping database engine cmfEng
SQL Anywhere Command File Hiding Utility Version 12.0.1.4104
    Starting database engine csmEng
INFO: Process created 
INFO: Started the Database engine : csmEng Retry 0 
INFO: Started the Database engine : csmEng Retry 1 
INFO: Started the Database engine : csmEng Retry 2 
INFO: Started the Database engine : csmEng Retry 3 
INFO: Started the Database engine : csmEng Retry 4 
INFO: Started the Database engine : csmEng Retry 5 
INFO: Started the Database engine : csmEng Retry 6 
INFO: Started the Database engine : csmEng Retry 7 
INFO: Started the Database engine : csmEng Retry 8 
INFO: Started the Database engine : csmEng Retry 9 
INFO: Getting message                                                                                                     
INFO: Connect the database dsn=vms 
[Wed Feb 11 03:22:53 2015]  ERROR(1690): Fatal error: Database engine 'csmEng' could not be started on database 'vms' in Bulk mode..
[Wed Feb 11 03:22:53 2015]  Backup failed: 2015/02/11 03:23:03
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
[Wed Feb 11 03:23:05 2015] Removing directory C:\Backup\1

The Cisco Security Manager Daemon Manager service is not started.

More help is available by typing NET HELPMSG 3521.

The Cisco Security Manager Daemon Manager service is starting.
The Cisco Security Manager Daemon Manager service was started successfully.

 

Thanks in advance and have a nice day.

1 Reply 1

jesper_petersen
Level 1
Level 1

It appears to have been a temporary issue as the backup is running fine again now... closing the thread.

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