Unable to log in to CSM.

[ahamadfaiz]

Hi All,

I am getting an error while trying to log in to the CSM. The error is as follows:

"CMF session-id cannot be assigned. Please confirm the server is running."

All the services are running and I restarted the service and server as well.

tried the steps mentioned in the discussion https://supportforums.cisco.com/thread/2035094 already.

When I try to log in to the CiscoWorks home page  the following message is displayed:

Forbidden

You don't have permission to access /cwhp/LiaisonServlet on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

CSM version is 3.3.0.

Please assist me with this.

Regards,

Faiz

[Marvin Rhoads]

If you've followed all the steps in the linked thread without success, you'll most likely need to contact the TAC to get it fixed.

[ahamadfaiz]

Hi Marvin,

I guess that is what I need to do.

Thank you.

Faiz