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Beginner

Uninstall ACS 4.2 fail

I upgrade ACS from 4.1.4  to 4.2. I need to downgrade back to 4.1.4 without reinstalling W2003 server! But when I remove 4.2 I could not reinstall 4.1.4 because of "4.1.4 must be installed only on top of 4.1.1.x or 4.1.3.x". Using Clean.exe utility does not solve it. Cleaning registry does not solve it. I tried to watch "what was going behind" (find relevant lock file or register) using programs like FileMon anf RegMon, but without success. Thanks for any help in advance. RJ

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Beginner

Re: Uninstall ACS 4.2 fail

You must have ACS 4.1 installed before you install ACS 4.1.4. So install ACS 4.1 then upgrade to 4.1.4

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Cisco Employee

Re: Uninstall ACS 4.2 fail

Hello,

     If you have the ACS 4.2 CD there is a support folder -> clean -> clean.exe.  If you run this utility it will completely remove ACS from your system.  If you do not have the ACS 4.2 CD please open a TAC case if you have a contract and we can provide the media for you.  The clean utiltity if version specific so you will need to 4.2 CD to remove the 4.2 install.

--Jesse

Beginner

Re: Uninstall ACS 4.2 fail

You must have ACS 4.1 installed before you install ACS 4.1.4. So install ACS 4.1 then upgrade to 4.1.4

Cisco Employee

Re: Uninstall ACS 4.2 fail

Sorry yes this is correct, 4.1.1 must be installed before 4.1.4, teaches me to try to answer questions on a Friday afternoon....

--Jesse