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If we got Nexus 1000V from VMWARE , can we add the N1K to our CCO ( Cisco Account ) to have direct support from Cisco

Sami AlSawaftah
Level 1
Level 1

‎05-30-2013 02:35 AM

Hi

If we got Nexus 1000V from VMWARE , can we add the N1K to our CCO ( Cisco Account ) to have direct support from Cisco

as sometimes it take some more time to get answer from VMWARE -> Cisco

Thanks

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Robert Burns
Cisco Employee
Cisco Employee

‎05-30-2013 05:47 AM

No.  When you purchase support from Vmware, they are your support contact and they will escalate support to Cisco on your behalf if needed.  This is the case for all OEM support.  Cisco provides support for RHEL, Microsoft and VMware.  We follow the same practice. 

Deciding who to purchase support from is a decision of single point of contact for all VMware & N1K related issues vs. maintaining separate support contracts with each vendor individually.

Regards,

Robert

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