Service Access Management Tool (SAMT)

Questions posted will be answered within one business day. You will find SAMT training and tutorials in the SAMT Knowledge Base. SAMT Blogs will keep you up-to-date with SAMT developments.
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Welcome, and thank you for visiting the SAMT Community page. Please do not post any customer-specific data (email addresses, CCO IDs, contract numbers). SAMT can only be accessed if you have a SAMT Admin role in your profile. Please email
web-help-sr@cisco.com for assistance with support access for others or yourself outside of SAMT.


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SAMT Blogs

Keep up to date with recent and upcoming SAMT developments

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SAMT Discussions

Connect with SAMT subject matter experts. Questions posted will be answered within one business day.

10 Posts

Activity in Service Access Management Tool (SAMT)

Facing problem in end of course

‎07-05-2022 06:09 AMI have completed my end of course feedback exam but it was not marked as complete.When i open end of course feedback it is showing survey completed.

Resolved! Ask a question

HelloI want to be new Delegated Administrator. Our previous Delegated Administrator are working on another company already 3 years. How i can be delegated admin and remove previous delegated admin

Need Access to Cisco Service Access Management (CSAM)

I need to get access to Cisco Service Access Management (CSAM) in order to configure application access for an application to access the EoX API.  I have SNTC access, and SAMT access with the CCO ID ColinBaker1 (Colin.Baker@uky.edu), however when I a...

Onboard Additional SAMT Contract Administrators

Existing SAMT Administrators of service contracts may onboard peers as additional administrators. Peer administrators can manage user access to any subset of the contracts that the original administrator manages. Assigning a peer Administrator can b...

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bryamorr by Cisco Employee
  • 504 Views
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  • 0 Helpful votes

SAMT admin access log

Hello, am I able to see some log or SAMT user activity performed on particular BID or Contract number? To see who, when granted which access to Contract, or Cisco.com ID? Pavel.

Manage 3rd Party User Access to Your Contracts

Per Cisco’s Service Access Policy, only users who work for an entitled party on a service contract may consume those service entitlements. Cisco’s access automation and agents will deny users requesting access to a service contract when they are not...

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bryamorr by Cisco Employee
  • 862 Views
  • 0 replies
  • 0 Helpful votes

Enabling Access: Bill to ID - Email Domain Settings

A user who has a valid Bill-To ID added to their Cisco.com Profile for support access, is entitled to receive services from Cisco for all service contracts where the Bill-To ID is listed as the Contract Bill-to Company. Bill-To ID (“BID”) support ac...

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bryamorr by Cisco Employee
  • 716 Views
  • 0 replies
  • 0 Helpful votes

Create & Enable Email Domain Settings for Contract Access

Per Cisco’s Service Access Policy, only users who work for an entitled party on a service contract may consume those service entitlements. Cisco’s access automation and agents will deny users requesting access to a service contract when they are not...

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bryamorr by Cisco Employee
  • 187 Views
  • 0 replies
  • 0 Helpful votes

New SAMT BID Offboarding Feature

SAMT BID Admins can now remove (“offboard”) themselves or peer BID Admins from managing user access to a BID. This will remove the chosen individuals from managing user access to a BID and all the contracts under the Bill-to ID in SAMT. Offboarding a...

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bryamorr by Cisco Employee
  • 124 Views
  • 0 replies
  • 0 Helpful votes

Onboard Additional SAMT Bill-to ID Administrators

Existing SAMT Bill-to ID Administrators may onboard peers as additional SAMT Bill-to ID (“BID”) Admins. Peer SAMT BID to ID Admin access must only be granted to people from the same organization as the Bill to ID and the current SAMT Bill to ID Admi...

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bryamorr by Cisco Employee
  • 262 Views
  • 0 replies
  • 0 Helpful votes