Cisco Software Manager (CSM) v2.0 is not able to retrieve platforms and releases information from Cisco.com.
Problem: Cisco.com no longer accepts HTTP protocol when querying platforms and releases information. All queries must use the secure HTTPS protocol.
Symptom: When CSM v2.0 is open, it displays the following error message
‘Unable to retrieve platforms and releases information from Cisco.com. Close this Tab, check the Internet connection, and re-open the Tab.’
Workaround: Use a text editor to include this entry in csm.ini (Windows) or .csmrc (UNIX or MAC) file
smu.meta_file_urls=https://www.cisco.com/web/Cisco_IOS_XR_Software/SMUMetaFile
On Windows: The csm.ini file resides in the c:\Users\<username> or c:\Documents and Settings\<username> directory
On UNIX/MAC: The .csmrc file resides in the user home directory (i.e. cd ~)
NOTE: CSM v2.0 (Java client application) is an End-of-Life product. There is no planned development. Customers are advised to migrate to CSM Server v3.4. CSM Server is a web application with centralized user authentication and database which provides end-to-end software management for IOS-XR devices. CSM v3.4 can be downloaded at
https://software.cisco.com/download/release.html?mdfid=284012813&softwareid=284777134&release=3.4&relind=AVAILABLE&rellifecycle=&reltype=latest
Once download, unzip the file and follow the install_guide.pdf under the csm directory for installation instructions
or send us a note and we can provide a pre-installed OVA.
CSM Server Youtube Videos:
1) Overview
https://youtu.be/isxN08x-mr4
2) Getting Started
https://www.youtube.com/watch?v=omdpr3uP_b4
Please send question to cs-software-manager@cisco.com regarding CSM Server.
xander & CSM team!
