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Crosswork Cloud - Crosswork Network Insights - FAQ

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Crosswork Cloud - Crosswork Network Insights - FAQ

Crosswork Cloud - Crosswork Network Insights is a Cloud-hosted Software as a Service platform that provides External Routing Event Analytics. The Crosswork Network Insights platform aggregates global and local routing information and identifies the source of anomalies based on a consensus of the routing databases. This service is a successor of BGPMon.net for multivendor networks that use BGP and BMP protocols. The service provides a secure and low-risk method of collecting route information on a global scale.

This FAQ contains answers about the General Availability of Crosswork Network Insights. For existing customers of BGPMon.net, it provides some insight into technical and commercial concerns that might be of interest. 

 Frequently Asked Questions

Question Response
When is Crosswork Network Insights Generally Available January 31, 2019
When is the BGPMon End of Sale and End of Live Announcement January 31, 2019
When is the BGPMon End of Sale March 1, 2019
When is the BGPMon End of Life (original) March 1, 2020
When is the BGPMon End of Life (revised) August 31, 2020
How do I Access Crosswork Network Insights

Go here: https://crosswork.cisco.com

How do I Request a Trial of Crosswork Network Insights Go here: https://www.cisco.com/c/en/us/products/cloud-systems-management/crosswork-network-automation/ccni-trial-guide.html
When is the BGPMon End of Existing Service / Support All BGPMon.net subscriptions have now officially expired, the service will continue to operate until the revised End of Life date. Cisco provides no support SLA or assurance on expired subscriptions the service is provided as a best effort.
Who do I contact if I have further questions not answered in this FAQ Please email crosswork-cloud-sales@cisco.com, we will respond as quickly as possible.
What is the replacement product for BGPMon.net Cisco has created a new product called Crosswork Network Insights
What do I do if my existing BGPmon.net Paid subscription falls after the End of Sale You can continue to use BGPMon.net until End of Life with your existing level of subscription. You can access a no-obligation trial of Crosswork Network Insights by contacting cni-sales@cisco.com.
Is Crosswork Network Insights the same as BGPMon No,
Crosswork Network Insights is significantly different from BGPMon.
The initial release of Crosswork Network Insights has similar features to BGPMon, however, the application will quickly diverge with new features. We are a Cloud SaaS product and we aim to keep our customers satisfied by incorporating new customer value.
What if I decide I do not want to move to Crosswork Network Insights If you would like to have your existing BGPMon.net account and data purged prior to End of Life please contact us at eol@bgpmon.net
Will my BGPmon.net identity be migrated to Crosswork Network Insights No, BGPmon.net accounts and identity use a different system to Cisco Crosswork Network Insights. All Subscribers will be notified by email on how to access any Paid, Trial, or Free service for Crosswork Network Insights.
Will my BGPmon.net configuration be migrated to Crosswork Network Insights No, BGPmon.net configuration is not compatible with Crosswork Network Insights. It should be noted that the new software does support a bulk IP Prefix import feature. Customers with Peermon devices can import those peer sessions using the new platform.
What if I am a Paid customer of BGPMon.net can I move to Crosswork Network Insights Access will be provided in the form of a 30 days trial of Crosswork Network Insights. For more details please contact us on crosswork-cloud-sales@cisco.com.
What if I am a Free customer of BGPMon.net can I move to Crosswork Network Insights Support for free customers on Crosswork Network Insights will be made open 90 days before the revised End of Life date, or unless otherwise advised on the BGPmon.net site.
Will Free customers on BGPMon.net get the same service on Crosswork Network Insights Crosswork Network Insights is not the same product as BGPMon.net. Free users of Crosswork Network Insights will be provided support for 5 prefixes per organization per existing BGPMon.net. The new application provides basic feature parity with BGPmon.net for the Free user tier.
Will PeerMon customers be supported on Crosswork Network Insights Existing Free and Paid BGPmon.net PeerMon customers will be migrated to Crosswork Network Insights. These subscribers can migrate their PeerMon devices with no change to their PeerMon settings on their own routers. Support for existing Free PeerMon customers will be assured on the new platform when access is made available.
Will PeerMon configuration be supported on Crosswork Network Insights Existing PeerMon configuration will be migrated to Crosswork Network Insights. BGPMon.net and Crosswork Network Insights will share this common infrastructure until otherwise advised.
Do I need an account on Crosswork Network Insights We will provide paying BGPMon.net customers with a full feature 1 month Trial. If the customer chooses to not continue with a paid subscription to Crosswork Network Insights, the subscription will be downgraded to a free tier subscription and their configuration reset to default. Prior notice will be provided in the event of a subscription downgrade.
What Protocols does Crosswork Network Insights Support BGP version 4, BMP will be supported in the near future (date yet to be committed)
Can I purchased Crosswork Network Insights as an on-premise software tool No, Crosswork Network Insights is only available as a Cloud SaaS offering.
Can I collect BGP from with my own network Yes, Peermon feature parity is currently available.
Can I connect my Internet Peering Routers to Crosswork Network Insights Yes, we provide a Peermon page that permits the import or configuration of the new Peermon sessions. This feature will provide feature parity with BGPmon.net Peermon.
Do you support Netflow Not yet, this is planned for future releases.
What notification methods do you support We Support Email, SMS, and Syslog File dump via AWS S3 storage. We also support collaboration notifications via Cisco WebEx Team and Slack. Other notification methods can be made via feature requests.
Is there a configuration migration for BGPMon Customers Partially,
BGPMon customers can manually migrate part of their configuration to Crosswork Network Insights using the configuration import/export tool or the API in Crosswork Network Insights. Please email crosswork-cloud-sales@cisco.com for more information
Is there an automated migration path for BGPMon Customers No,
Migration for BGPMon customers is in two parts,
a) configuration
b) account and subscription
Since Crosswork Network Insights is a new Cloud Service, the customer will be required to go through migration.
Is there a manual migration path for paid BGPMon Customers Yes,
BGPMon customers will be permitted to use the new Crosswork Network Insights platform as a Trial. Customers with a BGPMon subscription that has expired will be permitted to use a 30 day trial subscription. Please email crosswork-cloud-sales@cisco.com for more information
Is there a price difference between BGPMon and Crosswork Network Insights Yes,
Please contact crosswork-cloud-sales@cisco.com for more information.
Are there different price tiers for Crosswork Network Insights ?

Yes, Crosswork Network Insights is available with 3 different price tiers
1) Basic, which provide price and feature parity with BGPmon
2) Essentials, provides a core set of new features at a price mid-point
3) Standard, leads with all new features plus a commitment to first access to future features.

For more information about the features please review the Data Sheet located here:

https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/crosswork-network-automation/datasheet-c78-740228.html

 

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