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2017
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5
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kcolberg
Cisco Employee
Cisco Employee

One of the questions I often hear from customers is "Support APIs?? Can they access my SNTC Portal data?" In short, no, the Support APIs know nothing of your install base.

The Support APIs are simple, REST-based APIs that grew from Cisco's Support web site. They have no way of knowing about your network and its devices and they do not link to your collected install base data. For them to work, you need to provide some bit of information. Want end of life dates? You'll need to include the PID (or a serial number) when making the request to the EOX API, and then make multiple calls to the EOX API to iterate through all your PIDs. Need to know what bugs may affect your switch? Tell Bug API what switch you have and what software it's running, and it'll tell you known bugs that affect that combination.

The Support APIs are available today to SNTC customers (and PSS partners) and can provide value immediately. They are another tool in your toolkit, along with the SNTC Portal and the Cisco Support website and its tools, that will help you manage your network.

APIs that know about the collected installed base you've invested time and money in creating are referred to as Smart APIs. These APIs are able to provide very specific responses based on your inventory. For instance, they would allow you to quickly find all devices in your network that are end of life, which is an important consideration in managing risk. Smart APIs are under development – stay tuned for more news in the second half of the calendar year.

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