Cisco Services API's

[margome2]

Hi Team!

I'm in a project with a customer that we enable the services API's to connect the Cisco Products and Smart Net Total Care contracts in the customer web page, we have search many API's in the Developer Portal and we want to know if these conditions are possible to solve it or if exist already and API with these information.

1.) We would like to be able to query a certain Cisco product SKU, ex. SG112-24-NA and receive the compatible SmartNet SKUs (CON-SNT-S1G224NA and CON-3SNT-GS1224NA).

2.) Additionally, we want to do "the same" for Cisco Serial numbers and receive the currently available and sellable SmartNet SKUs. This means that if a product is 3 years old and the user cannot add a new SmartNet since the warranty expired, the response should be "empty" or "unavailable".

Thanks a lot for all the advices.

Regards.

[pheilmeier]

Hi Margome2

1. you can use the "CCW Catalog API"

for a given PID you will receive the orderable services. 

Use "Get Item Information API" and "Get Mapped Service API" for your request.

2. you need two queries, use the Service API: Product Information by Serialnumber (https://developer.cisco.com/docs/support-apis/#!product-information/introduction), to get the PID for a given SN. Use the PID in the mentioned CCW API.

You will find a "orderable_status" and "release_date" fields, which you can use in your program for the expired stuff.

Or you will query Serial Number to Information from the Support APIs (https://developer.cisco.com/docs/support-apis/#!serial-number-to-information/get-coverage-summary-by-instance-numbers) which will give you also the warranty state.

you need a apiconsole access: https://apiconsole.cisco.com, inside the apiconsole you will find the documentations.

Pls rate if helpful