09-02-2020 06:53 AM
We are attempting to look up product information, and are getting back incorrect results. For example, when looking up the PID WS-X45-SUP8-E, we get back one correct result, the 4500 SUP8, and three incorrect results, 4300 ISR routers. The query we are sending is: : https://api.cisco.com/product/v1/information/product_ids/WS-X45-SUP8-E, and the result we are getting back is:
{
"pagination_response_record": {
"last_index": 1,
"page_index": 1,
"page_records": 4,
"self_link": "https://api.cisco.com/product/v1/information/product_ids/WS-X45-SUP8-E?page_index=1",
"title": "Product Info API - Get Product Information by Product Id(s)",
"total_records": 4
},
"product_list": [
{
"id": "1",
"product_id": "WS-X45-SUP8-E",
"product_name": "Cisco 4331 Integrated Services Router",
"product_type": "BOARD",
"product_series": "Cisco 4000 Series Integrated Services Routers",
"product_category": "Routers",
"product_subcategory": "SYSTEM",
"release_date": "2014-09-30",
"orderable_status": "",
"dimensions": {
"dimensions_format": "",
"dimensions_value": ""
},
"weight": "",
"form_factor": "",
"product_support_page": "http://www.cisco.com/content/en/us/support/routers/4331-integrated-services-router-isr/model.html",
"visio_stencil_url": "",
"rich_media_urls": {
"small_image_url": "",
"large_image_url": "http://www.cisco.com/content/dam/en/us/products/routers/4000-series-integrated-services-routers-isr/product-large.jpg"
}
},
{
"id": "2",
"product_id": "WS-X45-SUP8-E",
"product_name": "Cisco Catalyst 4500E Supervisor Engine 8-E",
"product_type": "BOARD",
"product_series": "Cisco Network Modules",
"product_category": "Cisco Interfaces and Modules",
"product_subcategory": "SYSTEM",
"release_date": "2013-06-23",
"orderable_status": "",
"dimensions": {
"dimensions_format": "",
"dimensions_value": ""
},
"weight": "",
"form_factor": "",
"product_support_page": "http://www.cisco.com/content/en/us/support/interfaces-modules/catalyst-4500-supervisor-engine-8-e/model.html",
"visio_stencil_url": "http://www.cisco.com/content/dam/assets/prod/visio/visio/product_visio_icon0900aecd800940cc.zip",
"rich_media_urls": {
"small_image_url": "",
"large_image_url": "http://www.cisco.com/content/dam/en/us/products/modules/ps2797/ps13204/catalyst_4500_large.jpg"
}
},
{
"id": "3",
"product_id": "WS-X45-SUP8-E",
"product_name": "Cisco 4351 Integrated Services Router",
"product_type": "BOARD",
"product_series": "Cisco 4000 Series Integrated Services Routers",
"product_category": "Routers",
"product_subcategory": "SYSTEM",
"release_date": "2014-09-30",
"orderable_status": "",
"dimensions": {
"dimensions_format": "",
"dimensions_value": ""
},
"weight": "",
"form_factor": "",
"product_support_page": "http://www.cisco.com/content/en/us/support/routers/4351-integrated-services-router/model.html",
"visio_stencil_url": "",
"rich_media_urls": {
"small_image_url": "",
"large_image_url": "http://www.cisco.com/content/dam/en/us/products/routers/4000-series-integrated-services-routers-isr/product-large.jpg"
}
},
{
"id": "4",
"product_id": "WS-X45-SUP8-E",
"product_name": "Cisco 4321 Integrated Services Router",
"product_type": "BOARD",
"product_series": "Cisco 4000 Series Integrated Services Routers",
"product_category": "Routers",
"product_subcategory": "SYSTEM",
"release_date": "2014-09-30",
"orderable_status": "",
"dimensions": {
"dimensions_format": "",
"dimensions_value": ""
},
"weight": "",
"form_factor": "",
"product_support_page": "http://www.cisco.com/content/en/us/support/routers/4321-integrated-services-router/model.html",
"visio_stencil_url": "",
"rich_media_urls": {
"small_image_url": "",
"large_image_url": "http://www.cisco.com/content/dam/en/us/products/routers/4000-series-integrated-services-routers-isr/product-large.jpg"
}
}
]
}
06-13-2022 09:49 AM
Your best next step is to send an email to supportapis-help@cisco.com for help with Support APIs
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