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Product Information API returning incorrect results

haslettj
Level 4
Level 4

We are attempting to look up product information, and are getting back incorrect results.  For example, when looking up the PID WS-X45-SUP8-E, we get back one correct result, the 4500 SUP8, and three incorrect results, 4300 ISR routers.  The query we are sending is: : https://api.cisco.com/product/v1/information/product_ids/WS-X45-SUP8-E, and the result we are getting back is:

 

{

    "pagination_response_record": {

        "last_index": 1,

        "page_index": 1,

        "page_records": 4,

        "self_link": "https://api.cisco.com/product/v1/information/product_ids/WS-X45-SUP8-E?page_index=1",

        "title": "Product Info API - Get Product Information by Product Id(s)",

        "total_records": 4

    },

    "product_list": [

        {

            "id": "1",

            "product_id": "WS-X45-SUP8-E",

            "product_name": "Cisco 4331 Integrated Services Router",

            "product_type": "BOARD",

            "product_series": "Cisco 4000 Series Integrated Services Routers",

            "product_category": "Routers",

            "product_subcategory": "SYSTEM",

            "release_date": "2014-09-30",

            "orderable_status": "",

            "dimensions": {

                "dimensions_format": "",

                "dimensions_value": ""

            },

            "weight": "",

            "form_factor": "",

            "product_support_page": "http://www.cisco.com/content/en/us/support/routers/4331-integrated-services-router-isr/model.html",

            "visio_stencil_url": "",

            "rich_media_urls": {

                "small_image_url": "",

                "large_image_url": "http://www.cisco.com/content/dam/en/us/products/routers/4000-series-integrated-services-routers-isr/product-large.jpg"

            }

        },

        {

            "id": "2",

            "product_id": "WS-X45-SUP8-E",

            "product_name": "Cisco Catalyst 4500E Supervisor Engine 8-E",

            "product_type": "BOARD",

            "product_series": "Cisco Network Modules",

            "product_category": "Cisco Interfaces and Modules",

            "product_subcategory": "SYSTEM",

            "release_date": "2013-06-23",

            "orderable_status": "",

            "dimensions": {

                "dimensions_format": "",

                "dimensions_value": ""

            },

            "weight": "",

            "form_factor": "",

            "product_support_page": "http://www.cisco.com/content/en/us/support/interfaces-modules/catalyst-4500-supervisor-engine-8-e/model.html",

            "visio_stencil_url": "http://www.cisco.com/content/dam/assets/prod/visio/visio/product_visio_icon0900aecd800940cc.zip",

            "rich_media_urls": {

                "small_image_url": "",

                "large_image_url": "http://www.cisco.com/content/dam/en/us/products/modules/ps2797/ps13204/catalyst_4500_large.jpg"

            }

        },

        {

            "id": "3",

            "product_id": "WS-X45-SUP8-E",

            "product_name": "Cisco 4351 Integrated Services Router",

            "product_type": "BOARD",

            "product_series": "Cisco 4000 Series Integrated Services Routers",

            "product_category": "Routers",

            "product_subcategory": "SYSTEM",

            "release_date": "2014-09-30",

            "orderable_status": "",

            "dimensions": {

                "dimensions_format": "",

                "dimensions_value": ""

            },

            "weight": "",

            "form_factor": "",

            "product_support_page": "http://www.cisco.com/content/en/us/support/routers/4351-integrated-services-router/model.html",

            "visio_stencil_url": "",

            "rich_media_urls": {

                "small_image_url": "",

                "large_image_url": "http://www.cisco.com/content/dam/en/us/products/routers/4000-series-integrated-services-routers-isr/product-large.jpg"

            }

        },

        {

            "id": "4",

            "product_id": "WS-X45-SUP8-E",

            "product_name": "Cisco 4321 Integrated Services Router",

            "product_type": "BOARD",

            "product_series": "Cisco 4000 Series Integrated Services Routers",

            "product_category": "Routers",

            "product_subcategory": "SYSTEM",

            "release_date": "2014-09-30",

            "orderable_status": "",

            "dimensions": {

                "dimensions_format": "",

                "dimensions_value": ""

            },

            "weight": "",

            "form_factor": "",

            "product_support_page": "http://www.cisco.com/content/en/us/support/routers/4321-integrated-services-router/model.html",

            "visio_stencil_url": "",

            "rich_media_urls": {

                "small_image_url": "",

                "large_image_url": "http://www.cisco.com/content/dam/en/us/products/routers/4000-series-integrated-services-routers-isr/product-large.jpg"

            }

        }

    ]

}

1 Reply 1

Alex Stevenson
Cisco Employee
Cisco Employee

Your best next step is to send an email to supportapis-help@cisco.com for help with Support APIs