PSS API Access

[AndreasTabelli71872]

Hello!

I want to access the Cisco PSS API. PSS API Developer's Guide (cisco.com)

Previously it was possible to create a Case for Accessing the API Request access to the PSS APIs - Cisco Community but this is no longer possible.

I tried to access the PSS API without this step, by following the steps in the Devoloper Guide above.

I get this error message:

User provided an invalid Global Ultimate Party Id or there is no partner associated with given Global Ultimate Party

Complete Error Message (Request is below):

<?xml version='1.0' encoding='UTF-8'?>

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">

    <soapenv:Body>

        <soapenv:Fault>

            <faultcode>soapenv:NO-INV_DATA-105</faultcode>

            <faultstring>No partner available for given input parameter(s)</faultstring>

            <detail>

                <tns:InventoryServiceException xmlns:tns="http://www.cisco.com/InventoryService">

                    <tns:InventoryServiceException xmlns:ns2="http://exception.service.csp.ca.cisco.com/xsd" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:InventoryServiceException">

                        <ns2:MessageCause>User provided an invalid Global Ultimate Party Id or there is no partner associated with given Global Ultimate Party</ns2:MessageCause>

                        <ns2:messageCode>NO-INV_DATA-105</ns2:messageCode>

                        <ns2:messageDetail>No partner available for given input parameter(s)</ns2:messageDetail>

                        <ns2:serviceName>Inventory Service</ns2:serviceName>

                    </tns:InventoryServiceException>

                </tns:InventoryServiceException>

            </detail>

        </soapenv:Fault>

    </soapenv:Body>

</soapenv:Envelope>

Request:

POST /pss/v1.0/InventoryService HTTP/1.1
Host: api.cisco.com
Accept-Encoding: gzip,deflate
Content-Type: text/xml;charset=UTF-8
SOAPAction: getCustomersInventoryIds
Authorization: Bearer correctToken

            <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inv="http://www.cisco.com/InventoryService">

            <soapenv:Header/>

                <soapenv:Body>

                    <inv:CustomerInventoryRequest>

                        <!--Zero or more repetitions:-->

                        <inv:customerIds></inv:customerIds>

                    </inv:CustomerInventoryRequest>

                </soapenv:Body>

            </soapenv:Envelope>

This Request gets me an correct Token (above):

POST /pss/token HTTP/1.1

Host: api.cisco.com

Content-Type: application/x-www-form-urlencoded

client_id=xxxxxxx&client_secret=xxxxxxx&grant_type=client_credentials

I hope you can help me with the solution!

Thank you!

[bigevilbeard]

Not a expert here, but look like you need to open the case here https://mycase.cloudapps.cisco.com/case

1. To open a new case select > OPEN NEW CASE
2. then in Products and Services select > OPEN CASE
3. A new page will open to check Entitlement. (You will need to include an active PSS Contract Here) 
4. On the new page enter >Title: Request access to PSS APIs and the API Console
5. Enter Description: Provide a Brief description, Company Name and Location, and an active PSS Contract for your company. (Make sure you provide a PSS Contract Number in the description Support can verify)
6. With the title and description complete, under Technology select > CISCO SUGGESTIONS
7. Some options should be displayed base on the title. Choose the Option:  Smart Services Capabilities > SNTC Service API and PSS Smart API
8. Then under Problem Area select > Choose a problem
9. The window below will appear, and Select INSTALLATION, Configuration Assistance, then SELECT
10. Now complete the rest of the form with your contact information, then at the bottom > SUBMIT 
11. A new case will be created and you will receive an e-mail with your case information.

[AndreasTabelli71872]

Hello, the problem lies in step 3 Entitlement, you get a search mask where you need to find a product to progress further. Therefore I did not manage to include an active PSS Contract. 

I believe the Cisco Support Case Manager has changed and this way is no longer possible.

[ToolsAutomationTelenor28279]

Have tried the same procedure with no luck. Need help to access PSS API?

Any other way to apply for access?

Arnt Mortensen

[LeeArmitage]

reviving this thread, I have the same issue and raised a TAC against an active contract to simply be told:

email this group:

supportapis-help@cisco.com

I am about to do so but not holding out much hope, figured it was worth posting in case a web search brings anyone else here.