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Service Now integration with Cisco

sami.khan
Beginner
Beginner

Greetings,

 

We have Cisco standalone servers and Cisco UCS B series servers that currently getting discovered in servicenow CMDB. We would like to see warranty information of servers in servicenow. Is there something that can pull warranty information directly from Cisco and sync it in servicenow (Rest API)?

 

I would really appreciate if someone can help me with this.

 

4 Replies 4

balaji.bandi
VIP Community Legend VIP Community Legend
VIP Community Legend

Do you have SNTC Portal access, i belive with this you can integrate with SNOW.

 

https://www.cisco.com/c/dam/en/us/support/docs/services/sntc/Guide-to-Assigning-API-Role.pdf

 

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

Hello BB. Thanks for the quick response. I dont have SNTC Portal access. Not sure if we have it. Is it free? if so how to get it?

Thanks
Sami

balaji.bandi
VIP Community Legend VIP Community Legend
VIP Community Legend

The portal where most of the cisco contracts maintained, 

BB

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How to Ask The Cisco Community for Help

mrahul
Beginner
Beginner

Hello Sami,
Not sure about showing up Cisco server information on ServiceNow, but you can always go for a middleware that connects both these applications and acts as a centralized platform for all such data. With the right integration approach, it’s absolutely possible to pull out information from Cisco backend systems, ServiceNow, and other business applications - to generate a unified view of information on one single screen. Check out NovelVox integrations and learn how they can help solve this challenge. 
Visit here: https://www.novelvox.com/integrations/servicenow/
https://www.novelvox.com/integrations/servicenow-cisco-finesse-agent-desktop/

 

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