This Ask the Expert Session will cover questions about Cisco ServiceGrid and how it works. Cisco ServiceGrid is an integration platform in the cloud that seamlessly connects enterprise IT and service providers to enable automated, multiparty service collaboration. It offers a secure and flexible way to integrate with everyone in the ecosystem and automate sharing of processes, data, and workflows in real-time by eliminating manual practices and bottlenecks and promoting significant operational efficiencies that are scalable and reusable. Learn more and ask questions about features, architecture, use cases, and implementation.
Monday, March 2nd, 2015 to Friday, March 13th, 2015
Alexander Kalaschek is a Service Integration Specialist in the Cisco ServiceGrid technical services group and is based in Austria. He has managed service provider infrastructures and applications for the past 15 years. During his career in service provider ecospheres and smart bonding, Alex has managed the technical services team and developed various product and service delivery enhancements in ServiceGrid. For the past 5 years, Alex has delivered and managed B2B service integrations. He currently works in knowledge management and delivery optimization of ServiceGrid.
Patrick Schneider-Sturm is the team lead for the ServiceGrid support team that handles tier 2 support for the ServiceGrid solution and is based in Vienna. His areas of expertise include IT Service Management (ITSM), ITIL, and web service connections. He has over 10 years support experience and is currently developing a certification program for ServiceGrid to enable official Cisco certifications.
Our company is currently setting up a VPN to our cloud environment on AWS, with a mobile service provider. The mobile service provider recommended to implement the following router : Cisco Cloud Services Router (CSR) 1000V - AX Pkg. Max Pe...
Hello, I was reading a bit about CRES Secure Email Server, but there is no documentation on how to set this up with existing email accounts for example for GSuite users (or Office 365 users).As per my understanding the email is sent with a tag [Secur...
Pega Portal https://ibpm.cisco.com/ is not recognizing next CCOID: moicorte.
When I try to assign any case to that operator says is not a valid one.
I don´t know if this is the correct place to consult for help.
Hi , We have a problem with the small clip that is attached onto the phone where the top of the handset sits , we mount our phones vertically and over time these small clips can be broken off , unfortunately we are having to change the whole ph...
https://api.cisco.com/commerce/CATALOG/v2/sync/getMappedServicehttps://api.cisco.com/commerce/CATALOG/v2/sync/getItemInformation I already have access to CCW Order API and CCW Order API - POE. It says 'Get Item Information API enables you t...