Calling all Cisco CX Cloud users even all Cisco customers and partners!
Are you fully leveraging Cisco CX Cloud to:
- Reduce 2-5 mins/case from your case management time
- Automates case opening and processing (RMA);
- Reduces duplication and false positives;
- Promotes more efficient ticket management;
- Delivers faster case resolution by enabling a detailed view of the case history, along with all associated notes and files.
[Demo] Find how to Opening a TAC Case in CX Cloud (05:02)
- Save 59% of software upgrade management time
- Keeps software versions current in conjunction with Cisco DNA Center;
- Automates fault management by reducing software defects;
- Lowers risk of network outages.
[Demo] Find how to Select the Optimal Software Version in CX Cloud (03:21)
- Reduce the time to analyse product alerts from days to minutes
- Prioritize listing of security advisories, field notices, and priority bugs, with individual advisory capabilities for reviewing details about the issue, remediation steps, and impacted devices;
- Consolidates redundant, disparate tools, removing the need to navigate across multiple sources.
[Demo] Find how to access CX Cloud Advisories (04:12)
- Optimize inventory and avoid 5% potential capital spending for solutions not deployed
- Optimize inventory on hand for the assets not used in production. These can include inventory, spares, and equipment using an outdated software version. It can also include equipment going through the purchasing or technology refresh process.
[Demo] Find how to access CX Cloud Assets and Coverage (03:46)
- Reduce the number of software images and mitigate risk
- By leveraging the improvements Cisco DNA Center SWIM is bringing to operating system (O/S) software upgrades, CX Cloud can considerably reduce variability in the number of simultaneous software images.
- CX Cloud’s software updates, product alerts, and service alerts prompt network engineers to install the latest updates, protecting the network from the latest vulnerabilities.
[Demo] Find how to View Assets at Risk of Crashing within CX Cloud (01:11)
Join the online training sessions and unlock CX Cloud capabilities!
Learn how to turn on and set up CX Cloud features with the deep-dive demos and ask your questions to our CX Cloud expert in real-time.
Training 1: Super User Admin Overview
- CX Cloud high-level overview
- CX Cloud settings
- Platform Suite
- Telemetry connection, help and support
Training 2: Adoption Lifecycle & Cases Overview
- Guided use cases and adoption checklists
- Documentation and configuration guides
- On-demand learning and certifications
- Simplified case creation and visibility
Training 3: Assets & Coverage
- Single view for all assets
- Detailed 360 asset views
- Simplified support ticket creation
Training 4: Advisories & Insights
- Personalized security alerts
- Field notices and critical bugs
- Risk analysis and upgrade recommendation
- Automated fault management
- Crash risk analysis
- Regulatory compliance monitoring
Find the upcoming sessions for you here and register now. Secure your spot today!
Meanwhile, you can find more resources at CX Cloud guided resource page.
See you there!
