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Samruddha(Sam)Purohit
Cisco Employee
Cisco Employee

Calling all Cisco CX Cloud users even all Cisco customers and partners!  

Are you fully leveraging Cisco CX Cloud to: 

  1. Reduce 2-5 mins/case from your case management time  
  • Automates case opening and processing (RMA);  
  • Reduces duplication and false positives;  
  • Promotes more efficient ticket management;  
  • Delivers faster case resolution by enabling a detailed view of the case history, along with all associated notes and files. 

[Demo] Find how to Opening a TAC Case in CX Cloud (05:02) 

  1. Save 59% of software upgrade management time   
  • Keeps software versions current in conjunction with Cisco DNA Center; 
  • Automates fault management by reducing software defects; 
  • Lowers risk of network outages. 

[Demo] Find how to Select the Optimal Software Version in CX Cloud (03:21) 

  1. Reduce the time to analyse product alerts from days to minutes 
  • Prioritize listing of security advisories, field notices, and priority bugs, with individual advisory capabilities for reviewing details about the issue, remediation steps, and impacted devices;  
  • Consolidates redundant, disparate tools, removing the need to navigate across multiple sources​. 

[Demo] Find how to access CX Cloud Advisories (04:12) 

  1. Optimize inventory and avoid 5% potential capital spending for solutions not deployed  
  • Optimize inventory on hand for the assets not used in production. These can include inventory, spares, and equipment using an outdated software version. It can also include equipment going through the purchasing or technology refresh process.  

[Demo] Find how to access CX Cloud Assets and Coverage (03:46) 

  1. Reduce the number of software images and mitigate risk  
  • By leveraging the improvements Cisco DNA Center SWIM is bringing to operating system (O/S) software upgrades, CX Cloud can considerably reduce variability in the number of simultaneous software images.  
  • CX Cloud’s software updates, product alerts, and service alerts prompt network engineers to install the latest updates, protecting the network from the latest vulnerabilities.  

[Demo] Find how to View Assets at Risk of Crashing within CX Cloud (01:11) 

 

Join the online training sessions and unlock CX Cloud capabilities! 

Learn how to turn on and set up CX Cloud features with the deep-dive demos and ask your questions to our CX Cloud expert in real-time.   

Training 1: Super User Admin Overview  

  • CX Cloud high-level overview 
  • CX Cloud settings 
  • Platform Suite 
  • Telemetry connection, help and support 

Training 2: Adoption Lifecycle & Cases Overview 

  • Guided use cases and adoption checklists 
  • Documentation and configuration guides 
  • On-demand learning and certifications 
  • Simplified case creation and visibility 

Training 3: Assets & Coverage 

  • Single view for all assets 
  • Detailed 360 asset views 
  • Simplified support ticket creation 

Training 4: Advisories & Insights 

  • Personalized security alerts 
  • Field notices and critical bugs  
  • Risk analysis and upgrade recommendation 
  • Automated fault management 
  • Crash risk analysis 
  • Regulatory compliance monitoring 

 

Find the upcoming sessions for you here and register now. Secure your spot today! 

Meanwhile, you can find more resources at CX Cloud guided resource page. 

See you there!  

Comments
ViralPatel7456
Level 1
Level 1

Thanks for sharing informative information.

JyrkiHalonen
Level 1
Level 1

All are good information, at this moment I find https://video.cisco.com/detail/videos/cloud-systems-management/video/6329032213112? most useful 

bbubbers
Level 1
Level 1

I love the advisories and the ability to open TAC cases quickly

Very uplifting information to have and very useful

Good information and very useful to have 

ashwani14dec
Level 1
Level 1

very useful information

 

jmarro1970
Level 1
Level 1

Good information.

Nice topic , Thanks for sharing

Great, so informative 

lpersing
Level 1
Level 1

#2 - opening a TAC case in CX Cloud and #3 - Select the optimal softwre version in CX Cloud are huge time savers for me. Thanks for enumerating this.

Gopinath_Pigili
Spotlight
Spotlight

Nice...useful...information..!!

Thanks

Gopinath

Katie
Level 1
Level 1

 

Reduce 2-5 mins/case from case management time

SergioVV19
Level 1
Level 1

Great resource, very informative.

gjaimes
Level 5
Level 5

Reduce 2-5 mins/case from your case management time  is great and very useful !!! Thanks

heciu2001
Level 1
Level 1

Great information! Thank you

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