Finally Cisco has decided to go out of the SMB storage Market. (see attached message I just received)
This really s.cks.
After all promises Cisco mede they decide to quit support for the firmware releases and let us go to QNAP.
Something that we should all have done earlier!!
I don't think I will ever advise to buy a Cisco product again.
Cisco having announced the EOS/EOL of NSS300 series has left some of our customers feeling like we are deserting them. This is far from the truth. The manufacture, QNAP, will continue to release new firmware and improve the functionality of these devices. Cisco will release their finally firmware version 1.5 …, with this firmware Cisco has made it possible to migrate over to the QNAP firmware …..
Firmware 1.5 has just been posted. See the news thread below and read the disclaimers for migrating to QNAP branded firmware
So no more CISCO small business NAS devices? What are all of you doing.... QNPA, Synology, etc.?
I liked the CISCO devices for their reliability and the CISCO support.
This may make us reconsider our networking line as well.
Please let me know your thoughts.
As mentioned previously on this thread you can continue to get software releases directly from QNAP. A helpful site to visit is http://www.qnap.com/cisco This will help guide you toward migrating your software to QNAP branded software which will be maintained by QNAP.
QNAP has been the development partner for the Cisco Smart Storage products from day 1. The same quality and feature-rich products are available in QNAP branded product. While this migration may not meet the needs of everyone, it provides a path for a majority of folks to get bug fixes and feature improvements.
While I agree the prodcut quality is the same.... the support is not even CLOSE.
I want to like QNAP, and do like their prodcuts, but if you review their support policy and have ever contacted their support you will see/know that it is lacking.
Many of the posts on their support fourms state their is no cross shipping for failed devices, 4 day repair turn around (plus shipping), etc. These are the types of things that made CISCO great.
I just wanted to be sure you are aware that new Small Business Support Service contracts can be purchased for NSS products for up to a year after the End-of-Sale date. Exisitng Small Business Support Service Contracts can be renewed up until 2 years after the End-of-Sale date.
Please refer to the model-specific End-of-Sale notices for the dates that apply to your model.
I hope this is helpful in addressing your concern regarding Cisco support for these products.