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Get the latest Cisco news in this December issue of the Cisco Small Business Monthly Newsletter

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Beginner

Password Recovery

I cannot seem to reset the password. Apparently it should be a simple matter of holding the reset button in with a paper clip for 3 seconds, but this is not working...any ideas ?

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Rising star

Re: Password Recovery

Hi Frazer,

Thank you for posting. It is possible to disable the reset button from the web interface. Any chance that was done?

Beginner

Re: Password Recovery

Its possible - I can't recall - I doun't think I did this, but assuming it was...what then ?

Frequent Contributor

Re: Password Recovery

frazer,

It is possible to disable the configuration switch but this will sorta lock you out from resetting the nss if nessassary but there is a way to get unlock this even if the reset button is off, its just risky with possible data could be lost.

Thanks

Jason Bryant

Cisco Support Engineer.

Beginner

Re: Password Recovery

Hi Jason

I am locked out at the login screen. I cannot login.

I cannot change anything. I need to do a password recovery. The reset button is not working. It may have been deslected by mistake.

What do I do ?

Beginner

Re: Password Recovery

I am not worrries about data loss - just want to reset the unit.

Frequent Contributor

Re: Password Recovery

Frazer,

Please follow the instructions and let me know how it goes.

Thanks

Jason Bryant

Cisco Support Engineer