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Call-home configuration NOT working

Michael Durham
Enthusiast
Enthusiast

I have a Cisco 2811 router running IOS 15.1 and I am trying to setup/configure the Call-home feature.  I have GoDaddy's Office365 email product (exchange) for email. I do NOT want to send messages to Cisco!

Can you please tell me what is wrong, needs changing, or deleting in my configuration below to get it to work.  Currently, I am NOT receiving any messages from the router.

call-home
sender from mike@supportprovider.com
sender reply-to mike@supportproviders.com
contact-email-addr john@customer.com
phone-number "+13865551212"
street-address "123 SW Customer Drive Gainesville Florida 32025"
customer-id "Customer Name"
contract-id "John Customer"
site-id "Gainesville Florida"
source-ip-address "1.2.3.4"
mail-server outlook.office365.com priority 1
rate-limit 3
profile "SUPPORT"
destination preferred-msg-format long-text
destination address email mike@supportprovider.com
subscribe-to-alert-group configuration
subscribe-to-alert-group environment severity warning
subscribe-to-alert-group inventory
subscribe-to-alert-group syslog severity debug pattern ".*"
!
interface Loopback1
ip address 1.2.3.4 255.255.255.255
!
snmp-server contact mike@supportprovider.com
!

 

Thank You,

 

Michael

2 Replies 2

ktonev
Cisco Employee
Cisco Employee

Hi Michael,

I suggest moving your topic to the main Routing section for better visibility. This is the Small Business Routing section where questions are mostly about the RV series and you may not get an answer quickly.

How do I move it to a different topic/section?
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