Cisco RV042 Protectlink did not work afer reboot

[fedeuriel]

Hi, I have activated Protectlink Web. The service is excellent im very pleased about it. But today i started to get "router is busy"  in all pages, so we restarted the router. That problem was solved but now the the web Protection is no longer working. It says activated but licence status says waiting.

I have read in other topic that is a firmware problem. I have restored the router to factory defaults and upgraded the firmware to v4.1.1.01-sp and activated again but web Protection still not working..

What can i do?

thanks

[Te-Kai Liu]

After the device is reset to factory default, the activated license stored on the device is gone and the device will try to connect to the license server for entitlement checking. What you are experiencing might be caused by a temporal outage of the license server, but please call the Support Center to get immediate assistance.

https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html