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mmahoney1
Beginner

Cisco RV340 Does not support MS-CHAPv2 when authenticating in RADIUS

I am trying to use RADIUS for my VPNs and When the RV340 tries to authenticate with the RADIUS server, I get the following error from the NPAS Event Log:

"The user could not be authenticated using Challenge Handshake Authentication Protocol (CHAP). A reversibly encrypted password does not exist for this user account. To ensure that reversibly encrypted passwords are enabled, check either the domain password policy or the password settings on the user account."

Due to restrictions from my AD administrator, I need to use MSCHAPv2. Is there anyway to enable it. I have read that you can enable it on the RV320 but not on the 340. I find that very confusing.

https://sbkb.cisco.com/CiscoSB/GetArticle.aspx?docid=ff62b66737ef47c1a9d20110d07a7751_User_Management_Configuration_on_RV320_Router.xml&pid=2&converted=0

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Iliya Gatsev
Cisco Employee

Hi, 
My name is Iliya Gatsev from Cisco Technical Support Team.

I think it would be best if you could call our support line and open a support case.

 

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

 

Iliya Gatsev
Cisco STAC Network Engineer
Together we are the human network .:|:.:|:. CISCO