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Get the latest Cisco news in this February issue of the Cisco Small Business Monthly Newsletter

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Beginner

Cisco SRP 526W and Speedstick LTE (Huwaei E398)

Hello i want to use a Speedstick LTE (Huwaei E398) whit a Cisco SRP 526W as Backup. (Provider is T-Mobile Germanny)

The Cisco dosn´t recognize the Stick on USB Port. I have upgrade the Cisco to the latest Firmware but the Stick doesn´t work.

what can i do?

7 REPLIES 7
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Cisco Employee

Cisco SRP 526W and Speedstick LTE (Huwaei E398)

Hi,

We did test the E398u-15 with SRP500 release 1.2.5. Is this the same as your card?

Are you seeing Not Detected, or Not Connected?

Regards

Andy

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Beginner

Re: Cisco SRP 526W and Speedstick LTE (Huwaei E398)

Hi Andy, my Card is a E398 without u-15 supplement. (Is a LTE Card)

I mean i see not detected.. I will check this again and report later..

Sent from Cisco Technical Support iPhone App

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Cisco Employee

Re: Cisco SRP 526W and Speedstick LTE (Huwaei E398)

When you check, make sure that the multi-WAN config page is configured to allow failover.

Usually Huawei modems are pretty consistent, but sometimes service providers use different firmware on the modem that causes the SRP not to recognise them.

Regards,

Andy

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Beginner

Re: Cisco SRP 526W and Speedstick LTE (Huwaei E398)

The Status is detecting, then inizialising then error and then again detecting.....

Sent from Cisco Technical Support iPhone App

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Cisco Employee

Re: Cisco SRP 526W and Speedstick LTE (Huwaei E398)

Ok - not sure what we will ultimately be able to do now, but if you could do the following, it will allow us to move things along:

  1. Leave the modem disconnected for 5-10 minutes (to allow logs to clear recent modem messages)
  2. Connect modem to USB port and wait of it to go through detect / fail cycle a couple of times.
  3. Log in to GUI as admin, then go to Admin > Remote Support.  On this page, click "Collect Device Status Information" and save the file that downloads to your browser.
  4. Call the Cisco Small Business Support team and raise a case - providing this download to support the case.

Regards,

Andy

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Beginner

Re: Cisco SRP 526W and Speedstick LTE (Huwaei E398)

Hi, the Support Team could not help because the device is to old .:(

here is the LOG(do not look Date) :

Dec 31 17:01:46 SRP526W daemon.alert 3G[356]: init 3G card failed at init phase, will reset USB host...
Dec 31 17:01:46 SRP526W daemon.notice 3G[356]: Init USB 3G card HUAWEI_E352_SERIES failed
Dec 31 17:01:46 SRP526W daemon.alert 3G[356]: USB3G: ARRANGE FOR RESET USB...
Dec 31 17:01:49 SRP526W daemon.alert 3G[356]: USB3G: POWER OFF USB
Dec 31 17:01:49 SRP526W daemon.notice 3G[356]: USB3G: remove card 0x12d1/0x1506 bus#=1 dev#=5
Dec 31 17:01:50 SRP526W daemon.info 3G[356]: inform rc remove 3G card
Dec 31 17:02:00 SRP526W daemon.alert 3G[356]: USB3G: POWER ON USB
Dec 31 17:02:19 SRP526W daemon.notice 3G[356]: USB3G: add card 0x12d1/0x1506 bus#=1 dev#=7 intf#=7 port#=974
Dec 31 17:02:19 SRP526W daemon.info 3G[356]: init 3G card phase init
Dec 31 17:02:40 SRP526W daemon.alert 3G[356]: init 3G card failed at init phase, will reset USB host...
Dec 31 17:02:40 SRP526W daemon.notice 3G[356]: Init USB 3G card HUAWEI_E352_SERIES failed
Dec 31 17:02:40 SRP526W daemon.alert 3G[356]: USB3G: ARRANGE FOR RESET USB...
Dec 31 17:02:43 SRP526W daemon.alert 3G[356]: USB3G: POWER OFF USB
Dec 31 17:02:43 SRP526W daemon.notice 3G[356]: USB3G: remove card 0x12d1/0x1506 bus#=1 dev#=7
Dec 31 17:02:44 SRP526W daemon.info 3G[356]: inform rc remove 3G card
Dec 31 17:02:53 SRP526W daemon.alert 3G[356]: USB3G: POWER ON USB
Dec 31 17:03:13 SRP526W daemon.notice 3G[356]: USB3G: add card 0x12d1/0x1506 bus#=1 dev#=9 intf#=7 port#=974
Dec 31 17:03:13 SRP526W daemon.info 3G[356]: init 3G card phase init
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Beginner

Re: Cisco SRP 526W and Speedstick LTE (Huwaei E398)

Ok I learn that the Huwaei E398 works only whit the SRP 526W-U. Not whit the SRP 526W.

Bye

Sent from Cisco Technical Support iPhone App