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Beginner

How to access the SRP 527W?

Dear all,

A SRP 527W is responsible for the data network in my office. But I am not able to access it.

I use traceroute to confirm its IP address is “10.0.0.138”. As follows,

Zengs-MacBook-Pro:~ ak4531$ traceroute www.sina.com.cn

traceroute: Warning: www.sina.com.cn has multiple addresses; using 14.0.33.17

traceroute to n3wous.cdngc.net (14.0.33.17), 64 hops max, 52 byte packets

1  srp527w (10.0.0.138)  4.442 ms  0.310 ms  0.310 ms

2  * * *

.

.

.

I am not able to access / open 10.0.0.138 with my web browser. I even can not access the same address with telnet.

So is there any solution to access the SRP 527W?

Thanks.

Everyone's tags (2)
10 REPLIES 10
Highlighted
Advocate

How to access the SRP 527W?

Hi Johnson, from the computer run an ipconfig or ifconfig and verify the default gateway address. The default gateway address should be the SRP's IP.

-Tom
Please rate helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/
Highlighted
Beginner

How to access the SRP 527W?

Thanks Tom,

The results are as follows,

Zengs-MacBook-Pro:~ ak4531$ ipconfig

usage: ipconfig

where is one of waitall, getifaddr, ifcount, getoption, getpacket, getv6packet, set, setverbose

Zengs-MacBook-Pro:~ ak4531$ ifconfig

lo0: flags=8049 mtu 16384

options=3

inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1

inet 127.0.0.1 netmask 0xff000000

inet6 ::1 prefixlen 128

gif0: flags=8010 mtu 1280

stf0: flags=0<> mtu 1280

en0: flags=8823 mtu 1500

ether b8:f6:b1:12:14:83

media: autoselect ()

status: inactive

p2p0: flags=8802 mtu 2304

ether 0a:f6:b1:12:14:83

media: autoselect

status: inactive

en2: flags=8863 mtu 1500

options=b

ether 40:6c:8f:3c:b8:b8

inet6 fe80::426c:8fff:fe3c:b8b8%en2 prefixlen 64 scopeid 0x6

inet 10.0.0.15 netmask 0xffffff00 broadcast 10.0.0.255

media: autoselect (100baseTX )

status: active

Zengs-MacBook-Pro:~ ak4531$

What I should do next?

Thanks.

Highlighted
Advocate

How to access the SRP 527W?

From the MAC book can you go to SYSTEM PREFERENCES -> NETWORK. On the left, make sure to choose your connection (wifi or ethernet) then click ADVANCED then go to TCP/IP and check your "router" address.

-Tom
Please rate helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/
Highlighted
Beginner

How to access the SRP 527W?

Thanks Tom,

I follow your instruction, and find the IP adress of the router is still 10.0.0.138. It seems it is the address of 527W.

What is the next step?

Thanks.

Highlighted
Advocate

How to access the SRP 527W?

Hi Johnson, try to directly connect with an ethernet wire to the SRP unit, run a ping to the 10.0.0.138. If this replies successfully, attempt to access the device using a web browser such as Firefox, IE, Google Chrome, etc.

-Tom
Please rate helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/
Highlighted
Beginner

How to access the SRP 527W?

Dear Tom,

Ping 10.0.0.138 is succeful. But access to it with IE browser is failed. Maybe it is caused by a swtich between the router and my MAC.

I will try to connect to the router directly with an RJ-45 cable tomorrow. And I will feedback to you tomorrow.

Thanks.

Highlighted
Beginner

How to access the SRP 527W?

Dear Tom,

I am sorry to tell you that with a RJ45 cable direct connection to the 527W, I still can not open 10.0.0.138 with

IE or Google Chrome. But ping test is OK, and I am able to access the Internet.

So what the problem is?

Thanks.

Highlighted
Advocate

How to access the SRP 527W?

Hi Johnson,

If you're unable to access the device IP address, the IP is either not correct or possibly the unit is provision for no HTTP access. These units are generally deployed by ISP and it is possible the HTTP access is locked out. Did you indepently purchase this unit or did your ISP provide it?

-Tom
Please rate helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/
Highlighted
Beginner

Re: How to access the SRP 527W?

Hi Tom,

Yes, the 527W is installed and configured by ISP. I want to enable its wireless function without inform the ISP. 

Do you have any other solution?

Thanks.

Highlighted
Advocate

Re: How to access the SRP 527W?

Hi Johnson, unfortunately if it is an ISP product, they will have to configure it for you.

-Tom
Please rate helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/