Hi Juan Manuel Partida Valdez,
Thank you for your question.
However, this community is for Cisco Small Business Products and the DPQ3212 is not a Cisco Small Business Product.
Your product is an internet service provider (ISP) supported product. In other words you need to contact your ISP (Internet Service Provider) or technology reseller that you purchased this from to help you with your question.
Also here is a link to the DPQ3212 troubleshooting tips: http://www.cisco.com/web/consumer/support/modem_DPQ3212.html#~troubleshooting
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport
Regards,
Cindy
If my response answered your question, please mark the response as answered. Thank you!