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New RV320 "Connected (Inactive)" Need some help/advice!



I just purchased and received a new RV320 and it's having some really odd issues.  We only have a single WAN connection which is actually just an ethernet handoff from our provider on metro ethernet and I have a single IP address with a gateway.  On any other device this works great - all internet traffic flows out just fine.

The RV320, however, did this odd thing where it was passing traffic just fine and then after about 15 minutes or so it would say "Connected (Inactive)" and I could not pass traffic.

I am not using dual wan ports and don't plan to unless this is an absolute requirement of the device?  My connection is definitely not complex, it's actually really super simple so I wonder why it would keep going "inactive".

Is this because it is trying to use both WAN ports and can't? Is there a way to just shutdown or turn off the second WAN/DMZ port? If so, I didn't see it anywhere - - unless you can ssh into the device and do it there.

If I do decide to use both WAN ports to solve this issue, I can get a second IP address from my provider and a second port but it will be an IP in the same range as my current one and I'm not sure if the RV320 in Gateway mode will accept that or not?

Thanks for any help as I really was hoping this would work right out of the box!


Marc Nagao
Cisco Employee
Cisco Employee

Hi Shane,

The first thing I would check is to look for the latest firmware. click here.

If you are on the latest FW version - please get a case created with our support team and we will do our best to figure out the issue.

I do not think the router is attempting to utilize both WAN ports - but let's find out what is going on Shane.

All the best,


Thank You Marc,

I'll check the firmware which is probably out of date, get it upgraded and then create a case if need be.

good luck Shane.


Anyone had a final fix for this?


Im currently running the last code and still can't put my broadband router in bridge mode because WAN1 goes in "inactive", so I need that awful Thomson (in router mode) to protect my RV320. Otherwise, due to the amount of broadcasts in this big cable modem environment, the RV320 can't handle it and WAN1 goes into "Connected/inactive". 

I am having a similar issue but not sure why.

WAN1 work fine thru a DSL router setup over PPPoE from ATT provider

WAN2 shows "Connected - Inactive" It is setup to obtain IP from  A MOFI4500SIM4 with IP passthrough. If I hook a computer via ethernet to the MoFI it obtains an IP address and can connect without issues. When I connect the same ethernet to WAN2 port it reads connected - inactive and no connection established.

Do I have something configured incorrectly?