RV042 admin UI access problem

[MarkusKoe23853]

I have a problem accesing my rv042 admin interface. There is only a menu. No options are accessible. I have tried Internet Explorer, Firefox and Chrome.

[psandel]

Hi Markus,

My name is Puneet Sandel and I am from technical support team for small business devices. 

Please confirm whether you tried using a different browser (except IE). Also do you face any latency pr ping drop when you try to ping the default gateway of the RV042.

Regards,

Puneet Sandel

Technical Consulting Engineer-Level 2

Global CX Centers – Small Business Support

[MarkusKoe23853]

As mentioned previously I have tried three different browsers (IE, Firefox, Chrome). 

There is no latency pinging the gateway. 

[psandel]

Hi Markus,

Please confirm whether you tried clearing cache memory of the browsers. In case the issue still persists, please get a new case open with Cisco and we will definitely help you out with the same.

Have you tried doing a hard reset on the device too? If not then I advise you to do it once and check for the issue before opening a case with us.

Regards,

Puneet Sandel

Technical Consulting Engineer-Level 2

Global CX Centers – Small Business Support