Hi everyone,
a new customer of ours still has an RV042 running in their network.
The problem I am facing is kind of weird, when I try to login via the web dashboard and put in the correct login data nothing happens, no errors but also no login. When I try putting in wrong login data, I get the "wrong username/password" error.
I looked this problem up online and only saw similar issues never this exact one.
I've tried logging in with IE and Firefox, I've tried restarting the router too, that didn't help either.
A factory reset isn't really a prefered solution since they don't have the config saved.
Best regards and thanks in advance.
Hi Georg,
You may try once by clearing the browser cache, disable any third-party antivirus and firewall installed in that system; if possible, please try once from a different PC/Laptop.
Hi,
Thank you for your reply. You may open a service request us following the below mentioned link, someone from our support team will investigate further on that based on the entitlement…
https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html