I have 2 RV042 routers with identical firmware (1.3.13.02-tm) and settings. One router is a backup that sits in a box, but both experience this problem. The WAN port gives very poor performance most of the time. Download speeds range from normal, 25mb, to less than .5mb. Pings from my command prompt or the routers "Diagnostic" page, even to the cable modem, are almost always above 500ms. However, pings to internal resources are fast, usually under 5ms. If I connect my laptop directly to the cable modem I have no speed issues. The problem occurs whether I use WAN1 or WAN2.
If I restart the router, speeds are fine for a few seconds and then it begins to slow down like someone is turning down a dial. We also regularly experience a complete internet disconnect quite often, and when it happens, the ping results are the same when it comes back up, almost like the router is restarting itself. What am I missing? What information can I provide to help troubleshooting?
The following are the results from pings sent one after the other immediately following a restart, as soon as the ping started working.
Are you seeing any errors log on the WAN port of the RV042? You may want to try to hard code the duplex and speed to match your providers modem. In addition try running the speed and ping tests with all of the firewall features disabled. Let me know if this makes a difference.
Welcome back for issue number 2 of the small business support community newsletter. Over the coming months we're going to share exciting news on the hardware and support community side. For now, we'll highlight our new favorite docs, pertinent...
Change in ASD Automatic Software Download Feature
Dec 13th, 2019
Cisco RV160, 260, 340, and 345 Series Routers
Due to an API change in Cisco’s software download platform the Automatic Download Feature (ASD) on RV series routers will be temporarily ...
SFP Module Support List for RV160x and RV260x Devices
Small form-factor pluggable (SFP) ports are included on the RV160 and 260 routers to allow the use of optical SFP transceiver modules. SFP’s convert the optical signals to electrical signals. SFP’s al...
Cisco is excited to offer its San Jose customers a unique opportunity to join us at Cisco headquarters for a design thinking workshop. This exclusive gathering, of no more than 20 people, is designed for an immersive interactive one-day session bet...