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Beginner

RV042 slow WAN

I have 2 RV042 routers with identical firmware (1.3.13.02-tm) and settings. One router is a backup that sits in a box, but both experience this problem. The WAN port gives very poor performance most of the time. Download speeds range from normal, 25mb, to less than .5mb. Pings from my command prompt or the routers "Diagnostic" page, even to the cable modem, are almost always above 500ms. However, pings to internal resources are fast, usually under 5ms. If I connect my laptop directly to the cable modem I have no speed issues. The problem occurs whether I use WAN1 or WAN2.

If I restart the router, speeds are fine for a few seconds and then it begins to slow down like someone is turning down a dial. We also regularly experience a complete internet disconnect quite often, and when it happens, the ping results are the same when it comes back up, almost like the router is restarting itself. What am I missing? What information can I provide to help troubleshooting?

The following are the results from pings sent one after the other immediately following a restart, as soon as the ping started working.

C:\Users\**********>ping www.execu-tech.com

Pinging www.execu-tech.com [69.16.200.7] with 32 bytes of data:

Reply from 69.16.200.7: bytes=32 time=62ms TTL=113

Reply from 69.16.200.7: bytes=32 time=59ms TTL=113

Reply from 69.16.200.7: bytes=32 time=67ms TTL=113

Reply from 69.16.200.7: bytes=32 time=71ms TTL=113

Ping statistics for 69.16.200.7:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 59ms, Maximum = 71ms, Average = 64ms

C:\Users\**********>ping www.execu-tech.com

Pinging www.execu-tech.com [69.16.200.7] with 32 bytes of data:

Reply from 69.16.200.7: bytes=32 time=65ms TTL=113

Reply from 69.16.200.7: bytes=32 time=216ms TTL=113

Reply from 69.16.200.7: bytes=32 time=246ms TTL=113

Reply from 69.16.200.7: bytes=32 time=259ms TTL=113

Ping statistics for 69.16.200.7:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 65ms, Maximum = 259ms, Average = 196ms

C:\Users\**********>ping www.execu-tech.com

Pinging www.execu-tech.com [69.16.200.7] with 32 bytes of data:

Reply from 69.16.200.7: bytes=32 time=273ms TTL=113

Reply from 69.16.200.7: bytes=32 time=291ms TTL=113

Reply from 69.16.200.7: bytes=32 time=301ms TTL=113

Reply from 69.16.200.7: bytes=32 time=335ms TTL=113

Ping statistics for 69.16.200.7:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 273ms, Maximum = 335ms, Average = 300ms

C:\Users\**********>ping www.execu-tech.com

Pinging www.execu-tech.com [69.16.200.7] with 32 bytes of data:

Reply from 69.16.200.7: bytes=32 time=334ms TTL=113

Reply from 69.16.200.7: bytes=32 time=347ms TTL=113

Reply from 69.16.200.7: bytes=32 time=361ms TTL=113

Reply from 69.16.200.7: bytes=32 time=374ms TTL=113

Ping statistics for 69.16.200.7:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 334ms, Maximum = 374ms, Average = 354ms

Everyone's tags (4)
1 REPLY 1
Beginner

RV042 slow WAN

Hi Jeff,

Are you seeing any errors log on the WAN port of the RV042?  You may want to try to hard code the duplex and speed to match your providers modem.  In addition try running the speed and ping tests with all of the firewall features disabled. Let me know if this makes a difference.

Thanks,

Jason Nickle