I applied for the 30 day trial but did not deactivate before the end, as a consequence (after reading a similar post) the device is still filtering and I am unable to deactivate. The previous post was fixed by Cisco initiating a Conference Call with TrendMicro to issue another 30 day trial key.
I have phoned Trend Micro who have refused to issue another key stating that it is a problem for Cisco and not for them.
Hi Douala001, thank you for using our forum, my name is Luis I am part of the Small business Support community. I was wondering, did you try to perform a factory reset? As far I know that procedure should fix this issue, also after that you need to configure your device manually.
please refer to your own ELO notice as well as the solution provide to us under ticket ref no
In short, cisco contacts trendmicro with the details of the email address that the trail period code was sent to. they then reactivate (we had 7 days), the greyed out options become available and then you can disable them. the problem was thus resolved.
Welcome back for issue number 2 of the small business support community newsletter. Over the coming months we're going to share exciting news on the hardware and support community side. For now, we'll highlight our new favorite docs, pertinent...
Change in ASD Automatic Software Download Feature
Dec 13th, 2019
Cisco RV160, 260, 340, and 345 Series Routers
Due to an API change in Cisco’s software download platform the Automatic Download Feature (ASD) on RV series routers will be temporarily ...
SFP Module Support List for RV160x and RV260x Devices
Small form-factor pluggable (SFP) ports are included on the RV160 and 260 routers to allow the use of optical SFP transceiver modules. SFP’s convert the optical signals to electrical signals. SFP’s al...
Cisco is excited to offer its San Jose customers a unique opportunity to join us at Cisco headquarters for a design thinking workshop. This exclusive gathering, of no more than 20 people, is designed for an immersive interactive one-day session bet...