Showing results for 
Search instead for 
Did you mean: 

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.


RV180 router having problems disconnecting IPSEC pass

                   Ok, so I picked up this RV180 router because it has one of the fastest thru speeds of all the routers tested that I viewed on smallnetbuilder. That and it has the cisco name. I grew tired of purchasing wireless home routers every year after they fail. So far the thing is nice with one exception.

I have one device that is essential on my network called an airave. It is a small device similar to a wireless access point that works on springs voice network. The thing essentially makes a small cell tower inside your house and connects to the sprint network through an Ipsec vpn. I have not ability to change ipsec settings on the device on my end. The device works fine connected to the cable modem or to the old slow dlink. When I first connect the thing it works fine for about 5-10 minutes on the cisco. Then the thing loses connection and I lose my cell phone service. Just to test any port conflicts I made this the the DMZ with no luck. A little research showed some people had similar problems with ipsec passthought.

I have also tried a firmware upgrade. I have not messed with any of the firewall settings or port forwarding since DMZ should in theory fix that. I have assigned the thing a fixed IP address but that does not seem to make a difference. It did not on my old router and is mostly just for my sanity and to facilitate the DMZ. Thanks.

cindy toy
Rising star

Hi Matthew,

Please call the Small Business Support Center and speak with an engineer.  The phone numbers are located here:

Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
twitter: CiscoSBsupport

Regards, Cindy If my response answered your question, please mark the response as answered. Thank you!

Thanks, I will call hopefully tomorow. I learned something interesting. I do no think this issue is limited to ipsec. I attempted to play an online game Battlefield 3 on the network tonight. I noticed that the game connected and the airave reconnected at the same time. At almost exactly 10 minute intervils I lost connection to the game and the airave at the same time. This I think rules out IPSEC and throws it back on a compatability issue with the router and other items on the network. That or a setting in the routher....

Ok I might have located the problem. I wanted to exaust all issues before calling.

It seems that there is a timeout option for all connections TCP/UDP or otherwise. I simply made the time outs longer and it seems to have fixed the problem. I think. I will do more testing tomorrow. But by adding a 9 to the front of all the settings I played battlefield 3 for over an hour and have had a solid connection on the airave. Hope this fixes it.

Still working this morning. This is what I did.

Under "Firewall", "Advanced Settings", and "Session Setting." I added 99  in front of all of the timeout settings. The settings do not specify if  they are in seconds or what.

If customer service could chime in, I do plan on calling but I am looking to help more people than just me, is this just an issue where the routers timeout settings are a little too short for the divice to maintain a connection or do the time out settings need to be as long as I want the thing to stay connected?