07-13-2013 08:18 AM
Hello,
E372 from T-Mobile is on the supported modems list under the Germany's ISP.
Will it work in Poland ?
According to the supported modems list, modem from one ISP will work with this router but the same modem type from other ISP will not work.
Why ?
Why ISP's are that important ? Modem's chipset should be the only thing that matters, isn't it ?
Best Regards
07-15-2013 09:22 AM
Hello Michal,
I see that the device E372 is already tested. I feel it will work for Poland as well.
Thanks,
Vijay S. Venkitachalam
07-15-2013 09:33 AM
Hello Vijay,
thanks for you answer.
Unfortunately it doesn't work.
This is part of what I see in the logs:
2013-07-14 20:36:15 RV215W kern.info usb 1-1: USB disconnect, address 11
2013-07-14 20:36:15 RV215W user.debug syslog: WANMGN_AC_REMOVE:
2013-07-14 20:36:16 RV215W daemon.info udhcpc[2724]: Performing a DHCP renew
2013-07-14 20:36:20 RV215W kern.info usb 1-1: new high speed USB device using ehci_hcd and address 12
2013-07-14 20:36:20 RV215W kern.info usb 1-1: configuration #1 chosen from 1 choice
2013-07-14 20:36:20 RV215W kern.info option 1-1:1.0: GSM modem (1-port) converter detected
2013-07-14 20:36:21 RV215W kern.info usb 1-1: GSM modem (1-port) converter now attached to ttyUSB0
2013-07-14 20:36:21 RV215W kern.info option 1-1:1.1: GSM modem (1-port) converter detected
2013-07-14 20:36:21 RV215W kern.info usb 1-1: GSM modem (1-port) converter now attached to ttyUSB1
2013-07-14 20:36:21 RV215W kern.info option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
2013-07-14 20:36:21 RV215W kern.info option 1-1:1.0: device disconnected
2013-07-14 20:36:22 RV215W kern.info usb 1-1: USB disconnect, address 12
2013-07-14 20:36:22 RV215W kern.info option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1
2013-07-14 20:36:22 RV215W kern.info option 1-1:1.1: device disconnected
2013-07-14 20:36:22 RV215W user.debug syslog: WANMGN_AC_REMOVE:
2013-07-14 20:36:22 RV215W daemon.info udhcpc[2724]: Performing a DHCP renew
2013-07-14 20:36:27 RV215W kern.info usb 1-1: new high speed USB device using ehci_hcd and address 13
2013-07-14 20:36:28 RV215W kern.info usb 1-1: configuration #1 chosen from 1 choice
2013-07-14 20:36:28 RV215W kern.info scsi10 : SCSI emulation for USB Mass Storage devices
2013-07-14 20:36:28 RV215W kern.debug usb-storage: device found at 13
2013-07-14 20:36:28 RV215W kern.debug usb-storage: waiting for device to settle before scanning
2013-07-14 20:36:28 RV215W kern.info scsi11 : SCSI emulation for USB Mass Storage devices
2013-07-14 20:36:28 RV215W kern.debug usb-storage: device found at 13
2013-07-14 20:36:28 RV215W kern.debug usb-storage: waiting for device to settle before scanning
2013-07-14 20:36:33 RV215W kern.notice scsi 10:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2
2013-07-14 20:36:33 RV215W kern.debug usb-storage: device scan complete
2013-07-14 20:36:33 RV215W kern.notice scsi 11:0:0:0: Direct-Access HUAWEI TF CARD Storage 2.31 PQ: 0 ANSI: 2
2013-07-14 20:36:33 RV215W kern.notice sd 11:0:0:0: [sda] Attached SCSI removable disk
2013-07-14 20:36:33 RV215W kern.debug usb-storage: device scan complete
Michal
07-15-2013 02:35 PM
Hello Michal,
I went through your logs. I found similar logs with a case registered for RV215W and another modem E398. I suggest you register a case with our Small Business Support Center. Please refer the below link for contact details:
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
Please let me know if you have any questions or require further assistance.
Thanks,
Vijay S. Venkitachalam
07-16-2013 05:00 AM
Hello Vijay,
I've registered a case #:626657615 and now I'm waiting.
Best,
Michal
07-19-2013 12:46 AM
Hello again,
unfortunately the only thing I found out is that it is supported in germany and not in poland.
I had a problem with not working E173 and they gave me fixed driver, I dont undarstand why they can't do the same for E372 dongle.
Regards
Michal
Sent from Cisco Technical Support Android App
08-01-2013 03:49 AM
Update,
Thanks to cisco support i now have working driver for the E372 dongle.
Thank You
Michal
Sent from Cisco Technical Support Android App
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: