Re: RV215W and Huawei E372

michal.witkowski · ‎07-13-2013

Hello,

E372 from T-Mobile is on the supported modems list under the Germany's ISP.

Will it work in Poland ?

According to the supported modems list, modem from one ISP will work with this router but the same modem type from other ISP will not work.

Why ?

Why ISP's are that important ? Modem's chipset should be the only thing that matters, isn't it ?

Best Regards

vvijaysa · ‎07-15-2013

Hello Michal,

I see that the device E372 is already tested. I feel it will work for Poland as well.

Thanks,

Vijay S. Venkitachalam

michal.witkowski · ‎07-15-2013

Hello Vijay,

thanks for you answer.

Unfortunately it doesn't work.

This is part of what I see in the logs:

2013-07-14 20:36:15 RV215W kern.info usb 1-1: USB disconnect, address 11

2013-07-14 20:36:15 RV215W user.debug syslog: WANMGN_AC_REMOVE:

2013-07-14 20:36:16 RV215W daemon.info udhcpc[2724]: Performing a DHCP renew

2013-07-14 20:36:20 RV215W kern.info usb 1-1: new high speed USB device using ehci_hcd and address 12

2013-07-14 20:36:20 RV215W kern.info usb 1-1: configuration #1 chosen from 1 choice

2013-07-14 20:36:20 RV215W kern.info option 1-1:1.0: GSM modem (1-port) converter detected

2013-07-14 20:36:21 RV215W kern.info usb 1-1: GSM modem (1-port) converter now attached to ttyUSB0

2013-07-14 20:36:21 RV215W kern.info option 1-1:1.1: GSM modem (1-port) converter detected

2013-07-14 20:36:21 RV215W kern.info usb 1-1: GSM modem (1-port) converter now attached to ttyUSB1

2013-07-14 20:36:21 RV215W kern.info option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0

2013-07-14 20:36:21 RV215W kern.info option 1-1:1.0: device disconnected

2013-07-14 20:36:22 RV215W kern.info usb 1-1: USB disconnect, address 12

2013-07-14 20:36:22 RV215W kern.info option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1

2013-07-14 20:36:22 RV215W kern.info option 1-1:1.1: device disconnected

2013-07-14 20:36:22 RV215W user.debug syslog: WANMGN_AC_REMOVE:

2013-07-14 20:36:22 RV215W daemon.info udhcpc[2724]: Performing a DHCP renew

2013-07-14 20:36:27 RV215W kern.info usb 1-1: new high speed USB device using ehci_hcd and address 13

2013-07-14 20:36:28 RV215W kern.info usb 1-1: configuration #1 chosen from 1 choice

2013-07-14 20:36:28 RV215W kern.info scsi10 : SCSI emulation for USB Mass Storage devices

2013-07-14 20:36:28 RV215W kern.debug usb-storage: device found at 13

2013-07-14 20:36:28 RV215W kern.debug usb-storage: waiting for device to settle before scanning

2013-07-14 20:36:28 RV215W kern.info scsi11 : SCSI emulation for USB Mass Storage devices

2013-07-14 20:36:28 RV215W kern.debug usb-storage: device found at 13

2013-07-14 20:36:28 RV215W kern.debug usb-storage: waiting for device to settle before scanning

2013-07-14 20:36:33 RV215W kern.notice scsi 10:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2

2013-07-14 20:36:33 RV215W kern.debug usb-storage: device scan complete

2013-07-14 20:36:33 RV215W kern.notice scsi 11:0:0:0: Direct-Access HUAWEI TF CARD Storage 2.31 PQ: 0 ANSI: 2

2013-07-14 20:36:33 RV215W kern.notice sd 11:0:0:0: [sda] Attached SCSI removable disk

2013-07-14 20:36:33 RV215W kern.debug usb-storage: device scan complete

Michal

vvijaysa · ‎07-15-2013

Hello Michal,

I went through your logs. I found similar logs with a case registered for RV215W and another modem E398. I suggest you register a case with our Small Business Support Center. Please refer the below link for contact details:

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Please let me know if you have any questions or require further assistance.

Thanks,

Vijay S. Venkitachalam

michal.witkowski · ‎07-16-2013

Hello Vijay,

I've registered a case #:626657615 and now I'm waiting.

Best,

Michal

michal.witkowski · ‎07-19-2013

Hello again,

unfortunately the only thing I found out is that it is supported in germany and not in poland.
I had a problem with not working E173 and they gave me fixed driver, I dont undarstand why they can't do the same for E372 dongle.

Regards
Michal

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michal.witkowski · ‎08-01-2013

Update,
Thanks to cisco support i now have working driver for the E372 dongle.

Thank You
Michal

Sent from Cisco Technical Support Android App