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RV220W ( - Troubles with SSL VPN

After one successful connection with SSL VPN, the others fails.

I use win7-64.


Enthusiast known issue:

SSL VPN is not working for users whose computers are running Windows 7 64-bit. (CSCtq79042)

Work Around: Use Windows XP 64-bit or Windows 7 32-bit.

however i have seen poeple managed to get it working.....

make sure you are using the 64 bit version of web browser and not the 32 bit one.

If you are using a 64 bit version of Windows below is the link for the SSL VPN connection workaround.

download  VC++ 2005 64-bit from Microsoft.


If this does not resolve your issue please call the SBSC at 1.866.606.1866, open a ticket, and we will try to get the issue resolved for you as quickly as possible

Regards Simon

Also check the following...

Windows Operating Systems

In order to download the SSL VPN ActiveX or JRE client, the browser (Internet Explorer, Mozilla,

Firefox, Google Chrome, Opera, Netscape Navigator) must be run in Administrator mode. This is a

requirement for all Microsoft Internet Explorer versions run on a Windows OS (XP, Vista, 7).

Internet explorer

· Always start the browser as administrator

· Browser cache must be cleared between connection attempts when connecting to different

manufacturer’s SSL VPN routers. Repeated connections to the same router do not require

the cache to be cleared.

· For 64 bit machines install Visual C++ (VC++) 2005 (x64) since there is a conflict with the

current version installed. Please restart the browser after installation. You can download

VC++ from:


· Clean up the previously existing files from the browser (only required if initial installation


a. In Internet Explorer, on the Tools menu, select Internet Options.

b. On the General tab, select Settings under browser history.

c. Select View Objects.

d. Delete all object files then re-launch the browser

· Cleanup the previous virtual adapter if they still exists (only required if initial installation


a. Select Start and then select Control Panel. Double-click System.

b. On the Hardware tab, select Device Manager.

c. Double-click Network Adapters. Right-click the VPN Tunnel ssldrv adapter, click

uninstall and restart the system

· When SSL VPN client installation is triggered a pop up blocker will appear to check if user

wants to really install the ActiveX content. Click on the pop up and check “Install this Addon

for All users on this computer”. Please refer to section 2.4 for further details.

· In Windows Services, check if the ActiveXInstaller service is running. If it is running stop or

disable the service and try the connection again. If this works the ActiveXInstaller service is

controlling how the ActiveX object are installed superseding the trusted zone settings on the

browser and the user can follow-up with instructions on how to configure the

"ActivexInstaller" service.

Regards Simon